Microsoft Office
Ovidiu Nica
General Manager Baytur Resort & SPA
Oradea,Bihor
Websites
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Dedicated hospitality professional with a history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
General Manager
Baytur Resort & SPA
Bishkek
03.2019 - Current
- First 5 * International Setup, Standard resort and Facilities in Kyrgyzstan
- Concepting and design of the resort and facilities
- Selected, negotiated and purchased all FF&E, F&B including kitchens, buffets, furniture and OS&E from overseas and local suppliers
- Successfully Implemented Receiving and Inventory Procedures
- Firm up business plan, operational, manning and expense budget for 2022 and 2023
- Successfully positioned the Resort at its deserving place on the Hospitaly Market
- Implementing S&M strategy and S&M business plan
- Provide solutions in a proactive manner to all challenges
- Representing the hotel in the market place and develop relationships with key accounts
- Fully in charge, hiring Senior Management such as Financial Director, Executive Chef, F&B Director, S&M Manager, HR Manager, Chief Engineer, Purchasing Manager, etc.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Director of F&B
Hotel Orion Bishkek
Bishkek
2017.02 - 2019.03
- Led a series of re-brand initiatives, including: a new European menu, a new pastry range, and sourcing top label international wines to launch the best wine list in Kyrgyzstan
- Confidently liaising with high-profile visitors such as celebrities, UN ambassadors, and business executives
- Setting the food and beverage agenda, streamlining operational costs to generate greater revenue
- Building positive working relationships with internal and external stakeholders, including guests and suppliers, enhancing hotel reputation and brand recognition
- Directing c.112 employees encompassing kitchen, service and stewarding staff, as well as hiring casual workers for large events.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
Director of Food and Beverage
Sheraton Xian North City Hotel
Xian
2015.08 - 2016.12
- Increased Food and Beverage Revenue up to 1.4 Mil compared to LYDD
- GOP YTD increased with 7% compared to LTYD
- Cover increased with 0.7% compared to LYTD
- 2016 Marketing plan for the 5 FB venues firm up
- Revamped Hotels Steakhouse Menu, hired new chef and firm new signature dishes
- Hosted the first Chaîne des Rôtisseurs dinner at the property after 5 years of operation
- Launched signature dish for Feast Deli - Italian Cannoli
- Relaunched kids' program/ area in Feast- Signature restaurant
- Increased covers and revenue for 2016 Spring Festival compared to previous years
- Increased Christmas event - covers and revenue
- Implemented dynamic promotions plans for all venues - thru social media channels.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Assistant Director of Food and Beverage
Starwood Hotels and Resorts
China
2012.09 - 2015.08
- Re launching and repositioning on the Beijing Brunch Market, the mega brunch covering 3 venues simultaneously
- 2015 Marketing plan for the 7 FB venues firm up
- Restaurant Management - Labor, breakage and cost control procedures and targets set for the new 2015
- Oversee all the training schedules and materials of the FB department for the 2015
- Coordinate and oversee several embassy events at the Banqueting, such as US Secretary of defense visit, His Excellency Mr
- Barack Obama stay during APAC 2014, Danish Prime Minister Visit, MACHAM gala dinner, Romanian National Day.
Restaurants and Bars Manager
Starwood Hotels & Resorts
Shenzhen
02.2011 - 08.2012
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Food and Beverage Manager
Ramada Hotel
Oradea , Bihor
08.2010 - 02.2011
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Restaurant and Marketing Manager
Executive Hotels and Resorts
Vancouver , BC
2009.06 - 2010.08
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Worked with graphic designers and writers to establish theme and tone for content.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Managed budget allocation and resource utilization to maximize marketing ROI.
Head Sommelier
Holland America Line
Seattle , Washington
2005.09 - 2008.05
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Represented establishment professionally with guest
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
Sommelier
Celebrity Cruises
Miami , Florida
01.2004 - 09.2005
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Implemented new promotional strategies, dramatically increasing business.
- Oversaw successful bar service and operations to handle as many as [Number] guests per day.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Hotel Management -
Anderson National Collage
Vancouver, Canada 2008.01 - 2010.01
Sociology - undefined
University of Oradea
Oradea, Romania 1999.10 - 2002.06
Computer Technology IT - undefined
Unknown
Oradea, Romania 1995.09 - 1999.06
Starwood FB Academy
ShangaiSkills
Certified in Housekeeping Management (American Hotel and Lodging Association)undefined
Character Features
Creative, self-motivated, determined, positive, persuasive, communicative, reliable, precise, outgoing, flexible and strong-willed.
Future Aims
is to become a strong Hotel General Manager with wide experienced in a wide range of different areas of the world. Focus on skills that develop my leadership potential. Dedicate as much time as possible to improving budgeting skills, team motivation and exceed above and beyond guests and shareholders expectations.
Born
07/07/80
Address2
Satu Nou 89 A, Bihor, Romania, 417054
Personal Information
- Dependents: One Child
- Nationality: EU Passport holder/ Romanian
- Driving License: B
- Marital Status: Married
Work Address
Erkindik Boulevard 21, Bishkek, Kyrgyz Republic, 720040
References
- Mr. Jonathan Kuss, Fromer General Manager Starwood Hotels & Resorts, +610449889058, Jonathan.Kuss@westin.com
- Mr. Urs Eberhardt, General Manager Orion Hotel, +628814724284, urs.eberhardt@bhms.ch
- Mr. Romeo Ionescu, General Manager Ramada, +40723287778, romeo.ionescu@ramadaoradea.ro
Accomplishments
- Business Development: Spearheaded positioining newly oppend resort on the hospitality market.
- Established and managed owner and partners relationships on a daily basis.
- Developed new marketing strategy which increased customer base by 80%.
- Achieved implementing firm csot control by introducing RKeeper and StoreHouse for managing inventories and revenuw flow tasks.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Resolved product issue through consumer testing.
- Supervised team of 180 staff members.
Affiliations
- American Institute of Certified Public Accountants
- International Association of Administrative Professionals
- Rotary International
Software
Corel Draw
Shelter
RKeeper
Micros
Interests
Marketing, Oenology, Cooking, Gadgets and Computer Innovation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
General Manager
Baytur Resort & SPA
03.2019 - Current
Director of F&B
Hotel Orion Bishkek
2017.02 - 2019.03
Director of Food and Beverage
Sheraton Xian North City Hotel
2015.08 - 2016.12
Assistant Director of Food and Beverage
Starwood Hotels and Resorts
2012.09 - 2015.08
Restaurants and Bars Manager
Starwood Hotels & Resorts
02.2011 - 08.2012
Food and Beverage Manager
Ramada Hotel
08.2010 - 02.2011
Restaurant and Marketing Manager
Executive Hotels and Resorts
2009.06 - 2010.08
Hotel Management -
Anderson National Collage
2008.01 - 2010.01
Head Sommelier
Holland America Line
2005.09 - 2008.05
Sommelier
Celebrity Cruises
01.2004 - 09.2005
Sociology - undefined
University of Oradea
1999.10 - 2002.06
Computer Technology IT - undefined
Unknown
1995.09 - 1999.06
Starwood FB Academy
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