German-C1 DSD
Andrei Pacnejer
Workplace Engineer
Sibiu
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented
Technical Support Representative with gift for understanding needs of both business and home users.
Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.
Proven skill in resolving problems quickly on first call. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work History
Workpace Engineer
Accesa
Sibiu, SB
04.2023 - Current
- Developed and implemented preventive maintenance procedures.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Generated reports to track performance and analyze trends.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Mentored junior IT support engineers, fostering collaborative environment that promoted professional growth and skill development.
- Connected to computer of client using remote link to install programs and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored systems in operation and quickly troubleshot errors.
IT Service Desk Analyst
NTT DATA România
Sibiu, SB
08.2022 - 04.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Spearheaded software upgrades and hardware replacements for improved system functionality across departments
- Maintained up-to-date expertise in relevant technologies by attending industry conferences, participating in webinars, and staying current with trade publications
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement
Data Analyst
Amazon Development Centre Romania SRL
04.2021 - 09.2021
- Researched and resolved issues regarding integrity of data flow into databases.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Tested data prediction algorithms based on historical data.
- Used statistical methods to analyze data and generate useful business reports.
- Participated in requirements meetings to understand business needs.
Education
Some College (No Degree) -
University of Stuttgart
Stutgart 10.2021 - 02.2022
Faculty of Machine Construction
Technical University of Cluj-Napoca
Cluj-Napoca 10.2018 - 07.2022
High School Diploma -
National College "Gheorghe Lazăr" Sibiu
Sibiu 09.2015 - 07.2018
Philology
National Pedagogical College "Andrei Şaguna"
Sibiu 09.2014 - 06.2015
Secondary School
Samuel Von Brukenthal
Sibiu 09.2010 - 06.2014
Skills
Application support
Microsoft Outlook
Issue troubleshooting
Customer service expert
PC component diagnostics
Data recovery
Software diagnosis
Technical issues analysis
Technical Support
Ticket support system management
Solidwork
Autocad
Languages
English-C1
Timeline
Workpace Engineer
Accesa
04.2023 - Current
IT Service Desk Analyst
NTT DATA România
08.2022 - 04.2023
Some College (No Degree) -
University of Stuttgart
10.2021 - 02.2022
Data Analyst
Amazon Development Centre Romania SRL
04.2021 - 09.2021
Faculty of Machine Construction
Technical University of Cluj-Napoca
10.2018 - 07.2022
High School Diploma -
National College "Gheorghe Lazăr" Sibiu
09.2015 - 07.2018
Philology
National Pedagogical College "Andrei Şaguna"
09.2014 - 06.2015
Secondary School
Samuel Von Brukenthal
09.2010 - 06.2014
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