Paraschiv Stefan

• Manage full-store operations and a team of 25+, ensuring alignment with corporate KPIs and business goals.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Oversee administrative, inventory, and financial operations.

Additional Responsibilities:

• Analyze sales trends and implement local strategies to increase revenue and profitability.
• Liaise with regional management to report on performance, staffing, and operational issues.
• Ensure compliance with health, safety, and labor regulations.
• Manage customer escalations and maintain high service standards.
• Lead, train, and coach staff to enhance productivity and deliver customer-focused service.

• Handled a portfolio of strategic B2B sellers, providing performance insights and KPI improvement strategies.
• Delivered consultative support using Salesforce, QlikView, Pandora, CRM, and marketplace platforms.
• Ensured partner satisfaction, performance compliance, and retention through daily communication.

Additional Responsibilities:

• Audited seller performance metrics and recommended corrective actions to optimize compliance.
• Coordinated with internal departments (IT, Legal, Logistics, Finance) to resolve partner issues efficiently.
• Created dashboards and reports for internal stakeholders on partner health status.
• Trained new partners on platform usage, KPIs, and policy adherence.

• Resolved complex account issues in collaboration with cross-functional teams.
• Supported partners with growth guidance, product optimization, and operational efficiency.
• Maintained data accuracy and strategy alignment across the eMAG platform.

Additional Responsibilities:

• Onboarded new vendors and supported them in setting up accounts and product catalogs.
• Facilitated performance reviews and account audits with underperforming sellers.
• Advised partners on pricing strategies, promotional opportunities, and seasonality trends.
• Built strong relationships with vendors to drive loyalty and long-term cooperation.

• Delivered tailored sales solutions through customer profiling and needs analysis.
• Generated contracts and managed administrative documentation.
• Built long-term client relationships, increasing upselling and retention.

Additional Responsibilities:

• Met and exceeded monthly sales targets by leveraging product bundling and promotional campaigns.
• Provided post-sale account management and technical support follow-up.
• Identified cross-selling opportunities based on client usage patterns.
• Trained junior staff on sales techniques and compliance procedures.

• Provided expert advice on electronics and services to ensure client satisfaction.
• Promoted and upsold complementary products to increase sales.

Additional Responsibilities:

• Tracked inventory levels and coordinated with warehouse teams for restocking.
• Handled warranty claims and customer concerns with tact and professionalism.
• Collected market feedback and shared product improvement suggestions with management.
• Participated in launching new products and local campaigns.

• Delivered personalized consultancy on home improvement solutions.
• Supported product marketing efforts and maintained high customer satisfaction.

Additional Responsibilities:

• Collaborated with project teams to offer bundled solutions for renovation needs.
• Participated in pricing discussions based on competitor analysis.
• Prepared promotional displays to increase foot traffic and sales.
• Developed internal reporting templates for daily sales and client interactions.