Pasat Alexandru
Business Analyst
Bucureşti
Summary
I aim to gain valuable experience and expand my knowledge by joining an organization that fosters personal growth and offers a positive learning environment. Seeking an inclusive and engaging atmosphere that allows me to take ownership of my learning, enabling active participation in both group and individual activities. My strengths lie in my unwavering determination to excel regardless of challenges, my ability to thrive under pressure, my optimistic approach to problem-solving, and my willingness to embrace constructive criticism and feedback.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
Business Analyst
Inform Lykos Romania Ltd.
- Current
- Drove integration of digital solutions to modernize and streamline business processes, enhancing overall operational efficiency
- Analyzed current workflows to identify areas for automation and digital enhancement, aligning solutions with organizational goals
- Working with stakeholders to define digitalization objectives, creating detailed project plans and roadmaps
- Evaluated and recommended digital tools and platforms to optimize business operations and support strategic growth
- Performed in-depth data analysis to support strategic decision-making and assess impact of digital initiatives
- Provided actionable insights and recommendations based on data-driven findings
- Acting as a bridge between technical teams and business units, ensuring effective communication and alignment on project goals, timelines, and deliverables
- Stay abreast of industry trends and emerging technologies to identify opportunities for digital innovation
- Provided strategic advice on leveraging new advancements to maintain competitive advantage.
Software Engineer
Webhelp
Bucharest, Romania
11.2023 - 06.2024
- Debugged files/code to identify and resolve web performance issues, such as slow load times or failed network requests, enabling more efficient troubleshooting of front-end performance problems
- Provided in-depth technical support and solutions for complex user issues, like service migrations
- Utilized tools like Wireshark and Fiddler to conduct advanced network analysis and troubleshoot connectivity problems, ensuring smooth integration and optimal performance for all users
- Collaborated with cross-functional teams, including Product Management, Engineering, and Customer Support, to address unique and challenging cases, developing documentation and best practices to streamline future resolutions
- Led efforts in identifying root causes of recurring issues and provided actionable insights for product improvements
- Created and maintained test environments to replicate user scenarios, allowing for thorough testing and validation of new features, updates, and potential issues
- Engaged in regular training sessions to stay updated on latest features and best practices, ensuring high-quality support aligned with Google's standards.
Frontend Developer
CodeVillage
05.2022 - 07.2023
- Developed and maintained responsive, user-friendly interfaces using HTML, CSS, and JavaScript, ensuring accessibility and cross-browser compatibility
- Integrated front-end applications with back-end services, define API requirements and implement data flow
- Built and managed reusable components using React, enhancing consistency and efficiency in development process
- Optimized web applications for performance, employing techniques such as lazy loading, code splitting, and other best practices for speed and scalability
- Conducted thorough testing and debugging using tools like Jest to ensure quality and reliability of codebase
- Utilized Git for code management, collaborating effectively with team members through pull requests and code reviews
- Collaborated with designers, product managers, and stakeholders to align on project goals and deliverables, participating actively in Agile methodologies like daily stand-ups, sprint planning, and retrospectives.
Technical Operations Supervisor
RND Software development
01.2021 - 11.2023
- Team Leadership & Management: Technical Mentorship: Collaborate closely with the team, providing technical guidance and conducting individual meetings to support their growth
- Teamwork & Communication: Foster a collaborative environment through team gatherings and ensure everyone is informed about business development and new product offerings
- Performance Management: Oversee daily activities, prioritize tasks, assess risks, and manage service level agreements (SLAs) within existing processes
- Training & Development: Maintain training and development plans for all team members, utilizing company methodologies and team input to achieve attendance and retention targets
- Performance & Accountability: Ensure fair and consistent application of performance management and disciplinary measures when necessary
- Operational Excellence: Assist the Operations Manager in identifying operational risks and areas for improvement
- Team Motivation: Lead and motivate a team of sales agents to achieve outstanding individual and team performance, prioritizing customer satisfaction
- Sales Strategy & Culture: Support the Head of Sales in achieving business targets and fostering a performance-oriented culture
- Industry Awareness: Stay up to date with industry changes and communicate relevant knowledge to the team.
Technical Support
RND Software Development
05.2020 - 01.2021
- Offered one-on-one and team-based technical support to foster growth and development among team members. Conducted regular individual meetings and collaborative sessions to address challenges and enhance skills.
- Created collaborative work environment through frequent team meetings, ensuring clear communication on business development and new product offerings. Facilitated transparency and teamwork to achieve common goals.
- Oversaw daily activities, prioritized tasks, and assessed risks while adhering to service level agreements (SLAs). Efficiently managed workflow and maintained process standards to ensure operational excellence.
- Designed and implemented training programs for team members, utilizing company methodologies and team feedback to achieve high attendance and retention rates. Ensured ongoing development aligned with organizational objectives.
- Applied performance management and disciplinary measures consistently and fairly, addressing issues and recognizing achievements to maintain team morale and effectiveness.
- Assisted Operations Manager in identifying risks and areas for improvement, contributing to enhancement of operational processes and overall efficiency.
- Stayed informed about industry trends and technological changes, sharing relevant insights with team to drive continuous improvement and innovation.
- Proficient in Microsoft Office, Android, iOS, Windows, Windows Server, and remote troubleshooting. Experienced in remote user support, Windows Remote Desktop, and remote access. Focused on customer retention and problem-solving, leveraging strong analytical skills for enhanced team management and coordination. Experienced in network administration and data analysis using Kibana.
Technical Support Engineer
Telekom Romania
04.2015 - 11.2019
- Analyzed customer orders, plans, and technical specifications to design effective network installations
- Ordered and gathered necessary equipment, supplies, materials, and tools for each project
- Assessed installation sites and prepared detailed installation diagrams
- Installed voice and data networks by running, pulling, terminating, and splicing cables
- Set up telecommunications equipment, including routers, switches, and cable trays
- Configured network features, established connections and integrations, and activated remote access tools
- Coordinated with contractors to ensure seamless project execution
- Verified service by testing circuits, equipment, and alarms to ensure functionality
- Identified and resolved network issues, minimizing downtime
- Documented network configuration, including labeling and routing equipment and cables
- Maintained accurate records of configuration diagrams and specifications
- Troubleshooted and repaired network outages, ensuring optimal performance
- Tested network backup procedures to guarantee data security
- Updated network documentation to reflect any changes or upgrades.
System Administrator
Compass Group
- Install and configure computer hardware, software, and OS to ensure an functional IT environment
- Monitor and maintain network infrastructure, guaranteeing smooth connectivity and optimal performance
- Manage user accounts, permissions, and access controls to safeguard data and enforce security protocols
- Conduct system audits to identify vulnerabilities and implement appropriate security measures to protect against threats
- Collaborate with IT teams to develop and implement comprehensive IT policies and procedures
- Troubleshoot hardware, software, and network issues, resolving them promptly and efficiently
- Provide technical support and assistance to users, addressing their inquiries and resolving technical problems
- Perform regular system backups and implement disaster recovery plans to minimize data loss
- Monitor system performance, analyze trends, and recommend improvements for enhanced efficiency
- Maintain awareness of emerging technologies and industry trends to propose and implement innovative solutions.
Technical Support
Romsolutions
Bucharest, Bucuresti
02.2014 - 01.2015
- Collaborate with customers and employees to diagnose computer problems and recommend solutions
- Document and track customer/employee inquiries for efficient resolution and future reference
- Analyze call logs to identify recurring technical problems and underlying trends
- Update self-help documentation with clear instructions for common issues, empowering users to troubleshoot independently.
Education
Cisco Certification - Cisco Certified Network Associate Routing and Switching - Sistem, networking și management/manager LAN/WAN
Cisco Networking Academy
Bucharest 01.2017 - 04.2018
Mihai Bravu College
Bucharest 01.2007 - 04.2012
Skills
Cascading Style Sheets (CSS)
Tailwind CSS
Possess strong analytical
Patents
Certified Business Analysis Professional (CBAP)
Microsoft PowerPoint - Work Smarter
Business Analysis: Key Definitions & Strategy Analysis
Advanced Business Analysis: Elicitation & Analysis
Microsoft PowerPoint Data Visualization
Microsoft Office
Customer Service
Android
Windows
Windows Server
Remote Troubleshooting
Remote User Support
Windows Remote Desktop
Remote Access
Languages
Romanian
Native language
English
Advanced
C1
Certification
Foundations of Data Science
Timeline
Foundations of Data Science
07-2024
Program Management Fundamentals
07-2024
Business Analysis & Process Management
07-2024
Software Engineer
Webhelp
11.2023 - 06.2024
HTML & CSS Bootcamp 2023 Edition
02-2023
Frontend Developer
CodeVillage
05.2022 - 07.2023
Technical Operations Supervisor
RND Software development
01.2021 - 11.2023
Technical Support
RND Software Development
05.2020 - 01.2021
Cisco Certification - Cisco Certified Network Associate Routing and Switching - Sistem, networking și management/manager LAN/WAN
Cisco Networking Academy
01.2017 - 04.2018
Technical Support Engineer
Telekom Romania
04.2015 - 11.2019
Technical Support
Romsolutions
02.2014 - 01.2015
Mihai Bravu College
01.2007 - 04.2012
Business Analyst
Inform Lykos Romania Ltd.
- Current
System Administrator
Compass Group
Certified Business Analysis Professional™ (CBAP®)
Advanced Business Analysis: Elicitation & Analysis
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