Patricia-Alessandra Blaj-Frent

• Recruitment and Selection Tasks / Responsibilities:

- Identified and managed appropriate recruitment channels for open positions. (LinkedIn, eJobs, OLX, Publi24, Glassdoor, social media.)

- Drafted and posted job ads based on discussions with department / hiring managers.

- Selected candidates based on their CVs, job requirements, and candidate profiles.

- Contacted shortlisted candidates to schedule interviews.

- Actively participated in interviews and candidate selection processes.

- Evaluated and made recommendations on selected candidates to managers.

- Managed and updated the candidate database.

- Informed candidates about the outcome of the selection process.

- Provided recruitment and internal evaluation support within the company.

• Onboarding and Offboarding:

- Integrates new employees: short presentation of Transgor Logistik, employee benefits, internal processes and procedures (attendance sheet, leave and time-off requests, internal regulations, etc.).

- Introduces new employees to teams and sends internal announcements via email.

- Communicates with employees to increase engagement rates.

- Follows up post-onboarding to gather feedback and improvement ideas.

• Administrative Tasks:

- Checked invoices received from collaborators and forwarded them to the accounting department for payment.

- Managed commercial relationships, communication, and coordination with external HR service providers (e.g., health & safety, medical subscriptions, employment agencies), non-exhaustively.

- Ensured continuity by temporarily replacing the Front Office colleague during leave or high workload periods.

• Arranging interviews for candidates.
• Sourcing candidates for different countries including Romania, Czech Republic and the Philippines.
• Updating the Applicant Tracking System and preparing reports for the Director of Global Talent Acquisition and the senior Leadership team.
• Coordinating the process for external and internal hires.
• Posting and advertising the open positions on appropriate sites / platforms like LinkedIn, eJobs, Glassdoor, social media, and others.
• Reviewing responses through Signant Health recruitment channels and progressing suitable candidates through the interview process.
• Supporting the TA team and hiring managers in scheduling interviews and ensuring that the interview is a positive experience for all included parties (recruiters, candidates and HMs).
• Ensuring that the offer process is carried out smoothly and effectively, from the offer creation / extending step, all the way through, to the onboarding part.
• Experience with ATS (applicant tracking system), for example, Ceridian ‑ Dayforce.
• Provide feedback to management about details regarding applications.
• Consistently focusing on candidate experience in order to ensure that each candidate has a nice and positive experience / interaction during the recruitment process.
• Requisitions / open positions management.
• Backgrounds checks using different tools (e.g. HireRight and Sterling);
• Managing the referrals process.
• Facilitating the new hires transition through the onboarding process.
• Uploading CVs in the ATS and managing the GDPR process.
• In charge of the feedback requesting email from the HMs after the completion of each interview.
• Offer letter creation and extend it to the successful candidate.
• New hire tickets / forms processing.
• Close collaboration with the HR team in order to ensure a smooth onboarding process for the new hires.
• Scheduling of medical appointments according to the law in Romania.

• Responding to customer complaints.
• Providing a first point of escalation for the team in terms of technical support.
• Escalating problems to the technical team or to the 2nd level team.
• Updating customer information in the company database.
• Performing administrative tasks as assigned by the supervisor.
• Problem monitoring, resolution and escalation.
• Day to day ticket management.
• Ensuring that the process and procedures described in the Help Desk manual are followed.
• Perform symptom analysis on incidents to determine the next course of action.