Patricia Borobeica

Joined Genpact in March 2017 as an Process Association AP-Payments team where she proved strong and process oriented skills and in September 2018 promoted to a Senior position.

She moved on Procurement team being involved in the process improvement and robotic implementation.

In 2019 joined Contact Center team being able in a short period of time to achieve strong knowledge and understanding the process. Build also strong communication and close relationship with costumers via daily e-mails, phone, weekly calls with local team.

Changed also the process - learning Pricing for a short period of time and after maternity leave she came back to AP team.

Met month-end reporting objectives and deadlines.

Participated in special projects to increase productivity and make meaningful impact on company and mission.

Collaborated with cross-functional teams to improve overall process performance and client satisfaction.

Collaborated with team members to optimize workflow and achieve overall operational goals.

Assisted in training new operators, sharing knowledge of equipment operation and best practices.

Achieved consistent on-time delivery through efficient scheduling, planning, and coordination of resources.

Provided backup support for other operators as needed, demonstrating adaptability within a dynamic work environment.