Excel
Hi, I’m
PATRICIA HOBAN
Timișoara
Summary
Dynamic Incentive Manager with over 8 years of experience at Toluna, skilled in managing incentive programs, overseeing orders, invoices, and performance analysis to maintain an efficient rewards catalog. Recently transitioned to a small business Administrator role, focusing on service quality to consistently meet and exceed client expectations.
Actively seeking a full-time position that provides professional challenges and the opportunity to leverage strong interpersonal skills, effective time management, and problem-solving expertise to drive organizational success. Committed to delivering exceptional results and fostering positive relationships in any work environment.
Overview
12
years of professional experience
Work History
Hotline Pizza
Administrator
12.2022 - 04.2025
Job overview
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Oversee daily operations to ensure smooth functioning of the restaurant.
- Manage staff (hiring, training, scheduling, and supervising employees).
- Ensure high-quality customer service and resolve customer complaints or issues.
- Monitor food preparation and maintain food safety and hygiene standards as per health regulations.
- Manage inventory (order supplies, track stock levels, and minimize waste).
- Control costs (labor, food, and other operating expenses) to meet profitability targets.
- Develop and implement marketing initiatives to increase sales.
- Handle cash management (daily sales reconciliation, bank deposits etc).
- Manage vendor relationships and negotiate pricing or contracts.
- Analyze sales and labor reports to make informed business decisions.
Toluna
Incentive Manager
09.2015 - 04.2024
Job overview
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Creating, viewing, and analzying statistical data.
- Track redemption rates, ROI, and volumes through regular reporting.
- Own and manage the overall performance of the incentive program, maintaining performance databases.
- Oversee the full incentive redemption process, identifying fraud, ensuring timely and accurate delivery.
- Manage order placement and procurement to ensure smooth operations.
- Maintain and update the rewards database for accuracy and relevance.
- Work cross-functional with IT, DB Operations, CS, etc. , to implement and maintain the Incentive programs as per business requirements.
- Create and maintain clear documentation for all developed processes.
- Accomplished multiple tasks within established timeframes.
Toluna
Community Manager
05.2013 - 09.2015
Job overview
- Addressed customer inquiries and strived for quick complaint resolution to avoid escalation of issues.
- Produced reports about community activities to keep managers informed.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Excelling within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collaborating with internal teams (e.g., finance, technical support) to resolve customer concerns.
- Identifying recurring issues and providing feedback to improve products, services, or processes.
Education
Politehnica Timișoara
Translation and Interpretation from Communication, Public Relations And Digital Media
06.2012
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Teams
- Data analysis
- Data Clean-up
- Fast Learner
- Proficient in client interactions
- Computer Skills
Software
PowerBI
Google Analytics
LANGUAGES
English - Proficient
German - Intermediate
Timeline
Administrator
Hotline Pizza
12.2022 - 04.2025
Incentive Manager
Toluna
09.2015 - 04.2024
Community Manager
Toluna
05.2013 - 09.2015
Politehnica
Translation and Interpretation from Communication, Public Relations And Digital Media
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