Summary
Overview
Work History
Education
Skills
Affiliations
Certification
LANGUAGE SKILLS
JOB-RELATED SKILLS
Training
DRIVING LICENCE
ORGANISATIONAL SKILLS
COMMUNICATION AND INTERPERSONAL SKILLS
Timeline
Generic
Paula Turnea

Paula Turnea

Bucharest

Summary

Empathetic and adaptable professional with a background in HR, compliance, and customer experience. Skilled in navigating complex interactions with clarity, tact, and emotional intelligence. Fast learner with a passion for building and maintaining healthy online spaces. Currently seeking a remote opportunity where communication, community moderation, and impact go hand in hand.

Overview

14
14
years of professional experience
1
1
Certification

Work History

HR Specialist

Oracle
11.2023 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.

Senior Compliance Associate - Italian & English

Amazon
06.2021 - 05.2022
  • Monitored industry developments and changes in legislation to ensure continued alignment with current compliance requirements.
  • Streamlined the compliance review process for more efficient risk assessments and audits.
  • Collaborated with cross-functional teams to address potential risks proactively, mitigating future non-compliance issues.
  • Conducted comprehensive audits to identify compliance gaps, resulting in improved regulatory adherence.
  • Fostered an organizational culture focused on ethical behavior, promoting compliance awareness and commitment across all levels .

English Teacher

FollowMe
11.2018 - 11.2019
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared comprehensive English curriculum for multiple classes.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Assisted struggling students through targeted interventions, leading to increased academic success.

Customer Care Agent with English and Italian

Blue Air
05.2018 - 08.2018
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
  • Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.

Work and Travel USA

Mourelatos Lakeshore Resort
06.2015 - 09.2015
  • Company Overview: www.mltahoe.com

Store Manager

Eurodiscount V&C
04.2011 - 04.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Bachelor of Science - Psychology

"Spiru Haret" University
Bucharest, Romania
06-2028

Bachelor of Arts - English

Erasmus Scholarship - Universite De Poitiers
France
05.2016

Bachelor of Arts - English - Translation And Interpretation

"Vasile Alecsandri" University
Bacau, Romania
07.2017

Skills

  • Customer relations
  • Diversity and inclusion
  • Complex Problem-solving
  • Project management
  • Customer relationship management
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Computer proficiency
  • Cross-cultural communication

Affiliations

  • Regional Coordinator - MIB International Romania Piatra Neamt
  • MIB International is the Largest International Support Education & Empowerment Network for Women & Moms In Business. It is a community that supports and empowers women across the globe and it has child friendly networking events.
  • I signed up as a Regional Coordinator for Piatra Neamt because I believe in the power of the community around you and I think it is important to surround yourself with people who inspire and challenge you, who can help you evolve and from whom you can learn new things. I created a Facebook Group where I gathered a small community of women that are running a business of their own or that want to learn how to start a business, where we help each other, network, make friends, find collaborators, give feedback, and promote one another.
  • Https://mib.international/
  • Https://www.facebook.com/mibintofficial/
  • Https://www.facebook.com/mibromania

Certification

Volunteer Certificate - Volunteer Interpreter English to Romanian, for "The 1st International Scientific Conference on Occupational therapy - present states and future prospects", June 2017

LANGUAGE SKILLS

Mother tongue(s): Romanian
Other language(s)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

JOB-RELATED SKILLS

  • Job-related skills
  • Good communication and relationship skills within a socio-professional group, teamwork skills, initiative spirit, flexibility, inventiveness, ability to work in stressful conditions, ability to resolve crisis situations, ability to adapt to changes of working environment, management skills.

Training

  • Conferences
  • The 12th Annual Fisher International Conference for English Language Teachers, September 2019
  • Cambridge Day, May 2019
  • Seminars
  • Workshop "Atelierul Digital" organised by Leaders Foundation and powered by Google România, August 2017

DRIVING LICENCE

Cars: B

ORGANISATIONAL SKILLS

  • Organisational skills
  • Logistical and administrative competences (ability to manage a large volume of activities; ability to manage and prioritize tasks, meeting deadlines, commitments and assuming responsibilities);
  • The ability to identify problems;
  • The ability to organize my time in a balanced way;
  • Flexibility and adaptive spirit, enthusiasm, imagination and spontaneity;
  • The ability to organize myself efficiently and to be disciplined at work.

COMMUNICATION AND INTERPERSONAL SKILLS

  • Communication and interpersonal skills
  • The diversity of professional fields in which I have worked so far has given me the opportunity to improve my ability to interact and communicate with others. I adapt to new people and environments very quickly and I like working within a team. Through the years I have worked in teams ranging from 3 to 20 people and it provided me with the opportunity to develop my interpersonal skills and abilities such as:
  • Collaborating and working well together with others;
  • Patience when dealing with others;
  • Empathy and diplomacy;
  • Clear communication skills;
  • Flexibility in thinking and operating style;
  • Respect for everyone, no matter who they are;
  • Mentoring and coaching team members;
  • Listening;
  • Networking and building relationships.

Timeline

HR Specialist

Oracle
11.2023 - Current

Senior Compliance Associate - Italian & English

Amazon
06.2021 - 05.2022

English Teacher

FollowMe
11.2018 - 11.2019

Customer Care Agent with English and Italian

Blue Air
05.2018 - 08.2018

Work and Travel USA

Mourelatos Lakeshore Resort
06.2015 - 09.2015

Store Manager

Eurodiscount V&C
04.2011 - 04.2014

Bachelor of Science - Psychology

"Spiru Haret" University

Bachelor of Arts - English

Erasmus Scholarship - Universite De Poitiers

Bachelor of Arts - English - Translation And Interpretation

"Vasile Alecsandri" University
Paula Turnea