Paul Adrian Muraru
.
Summary
Experienced Sales Account Manager with a demonstrated history of working in the telecommunications industry. Skilled in Voice over IP (VoIP) trading, Business Development, and Product Management. Strong sales professional with exceptional negotiation skills and a different personal approach.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Senior International Account Manager
Orange Romania Communications
Bucharest
03.2022 - Current
- Responsible for the complex carrier-to-carrier account relationship for incoming, outgoing and transit voice traffic
- Identify new carrier-to-carrier customers, evaluate business opportunity and negotiate the services contracts
- Identify new potential services and provide input from the carrier-to-carrier market
- Periodic reporting on status of customers/markets
- Co-ordinate customer issues with other internal departments.
- Manage retail traffic in order to get best cost/quality ratio.Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared variety of different written reports and documents.
Senior International Account Manager
Telekom Romania Wholesale
Bucharest
07.2016 - 03.2022
- Responsible for the complex carrier-to-carrier account relationship for incoming, outgoing and transit voice traffic
- Identify new carrier-to-carrier customers, evaluate business opportunity and negotiate the services contracts
- Identify new potential services and provide input from the carrier-to-carrier market
- Periodic reporting on status of customers/markets
- Co-ordinate customer issues with other internal departments
- Manage retail traffic in order to get best cost/quality ratio.
Quality Assurance Analyst
Dell
07.2015 - 07.2016
- Handling Regulatory and Compliance procedures for the Dell Financial Services program.
Account Manager
Titan International Wholesale
01.2014 - 06.2015
- Responsible for the account relationship for transit wholesale voice traffic
- Identify new customers, evaluate business opportunity and negotiate the services contracts
- Generating revenue and profits from wholesale traffic transit
- Periodic reporting on status of customers/markets
Business Development
Net Connect Group
Bucharest
11.2011 - 11.2013
- Managing a team of 5 people
- Developing Voip projects in different countries
- Responsible for increasing traffic towards the new Voip routes
- Resource management in order to show profit.
- Presenting financial and statistical report to upper management
Telecommunication Technician
Net Connect Group
Bucharest
11.2009 - 10.2011
- Implementing and growing Voip routes
- Responsible for configuring and managing Voip gateways
- Statistical reporting based on quality of the calls
- Matching customer quality expectations.
Education
Bachelor of Science - Computer Science For Business Management
Romanian-American University
Bucharest 04.2008 - 04.2011
High School Diploma -
Alexandru Ioan Cuza
04.2004 - 04.2008
Certification
Process Communication Model
Timeline
Senior International Account Manager
Orange Romania Communications
03.2022 - Current
Senior International Account Manager
Telekom Romania Wholesale
07.2016 - 03.2022
Quality Assurance Analyst
Dell
07.2015 - 07.2016
Account Manager
Titan International Wholesale
01.2014 - 06.2015
Business Development
Net Connect Group
11.2011 - 11.2013
Telecommunication Technician
Net Connect Group
11.2009 - 10.2011
Bachelor of Science - Computer Science For Business Management
Romanian-American University
04.2008 - 04.2011
High School Diploma -
Alexandru Ioan Cuza
04.2004 - 04.2008
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