Paul George Irimia

I took on this utility support position at the beginning of 2024, and the activity is based on providing support regarding access to virtual machines, troubleshooting issues encountered on virtual machines, access to tools, assignment of roles and permissions, both to employees within the company and to users who work implicitly on projects within the Stellantis Group.
Consultation and collaboration between myself as the person responsible for Level 1 support and the Stellantis Group support team.
Management of training planning conducted within the company, for all existing or new users, depending on project needs.

Development of the Multimedia System for Renault Vehicles

Management of the ticket created in JIRA with the purpose of development and improvement of Renault Multimedia System.
Synthesis of new issues, structured as a reports and delivered to the supplier in Quality Meetings.
Tracking every new item added into a ticket, reporting them accordingly, and classification based on criticality and
relevance.
Preparation of different types of reports dedicated to specific milestones of the project.
Knowledge and correct use of the tool and database specific to the project.

Management of situations encountered by the multimedia system of Renault vehicles in Serial Life
Close collaboration with the supplier with the purpose of correcting and improving the Multimedia System.
Collect and provide information/knowledge of new or already known issues.
Close communication with all the people that would be involved in the process of multimedia analysis.

Management of Serial Life Multimedia Analysis

Supplier Analysis Follow-up

Monitoring Quality Issues

JIRA Ticket Creation

Position: IT Customer Support

Context:I have worked on two projects simultaneously, providing technical assistance for employees and customers in different countries such as the USA, Germany, France, Singapore, and Malaysia. Both projects required extensive knowledge of various tools and technical procedures, along with excellent communication and problem-solving skills.

Projects:

Responsibilities and Achievements:

• Delivered efficient and prompt technical assistance to users from multiple countries and cultures.
• Utilized and managed various technical tools and procedures to solve user issues.
• Developed and maintained good working relationships with internal teams and external users.
• Demonstrated exceptional problem-solving and communication skills to ensure user satisfaction and operational efficiency.