Paul Nicolae Radu
Sibiu
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Leader position.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve team goals.
- Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
2
2
years of professional experience
Work History
Tech Support Agent
Majorel
11.2022 - Current
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle customer data.
- Used Salesforce software to record personal information from the customers.
Tech Support Agent
Computer Generated Solutions, CGS
01.2022 - 06.2022
- Established strong customer relationships, building recommendations and loyalty.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Used Salesforce software to record personal information and purchases of contacted prospects.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
ECTS
Facultatea De Stiinte Economice ULBS
SibiuHigh School Diploma -
Liceul De Arta
Sibiu06.2019
Skills
- Ensuring customer satisfaction
- Organizational Skills
- Call Management
- Information documentation
- Internet savvy
- Customer needs determination
- Positive Attitude
- Polite communication skills
- Problem-solving skills
Languages
Romanian, Italian
Native language
English
Proficient
C2
Hobby - Football
Since I was a little boy, I had a passion for football. I am currently playing professional football in my hometown in the 5th Romanian division. During these 6 years I learnt how important it is to think for the whole team and not just for yourself. I always want my team to win, on and off the pitch.
Timeline
Tech Support Agent
Majorel
11.2022 - Current
Tech Support Agent
Computer Generated Solutions, CGS
01.2022 - 06.2022
ECTS
Facultatea De Stiinte Economice ULBS
High School Diploma -
Liceul De Arta
Similar Profiles
Dimitris AndroulakisDimitris Androulakis
Social Media Content Moderator at MajorelSocial Media Content Moderator at Majorel
Gloria BaronchelliGloria Baronchelli
Team Leader at MajorelTeam Leader at Majorel
ANKUL PATELANKUL PATEL
Operations Supervisor at MajorelOperations Supervisor at Majorel