Petre Razvan Simion
Bucharest,B
Summary
Driven IT Specialist creates smart solutions for unexpected situations. Effectively manage systems in single or multi-environments setups. Easily troubleshoots complex technical issues with patience. Skilled at troubleshooting, communication and collaboration.
Overview
10
10
years of professional experience
Work History
System Administrator
Wipro Technologies
03.2023 - Current
- Streamlined network operations by automating routine tasks using advanced scripting techniques.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Desktop/laptop deployments
- Improve customer service, perception, and satisfaction
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures
IT Support Engineer
Ezugi
07.2019 - 03.2023
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with colleagues in both domestic and international support facilities.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants
Casino Cage Manager
Carnival Casino Division Aida Branch
08.2014 - 03.2019
- Managed the casino''s high-volume currency transactions, ensuring accuracy and compliance with gaming regulations.
- Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
- Assisted in the development of annual budgets for the cage department, contributing to cost-saving strategies without compromising service quality.
- Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
- Implemented effective cash inventory controls to minimize losses due to theft or error while maximizing operational efficiency.
- Maintained a secure environment within the cage area by adhering to security protocols and conducting regular surveillance checks.
- Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
- Provided support during internal and external audits by maintaining accurate records of all financial transactions within the casino cage area.
- Coordinated scheduling of cage personnel to ensure adequate staffing levels during peak times while minimizing labor costs where possible.
- Mentored junior staff members by sharing expertise on casino cage operations, fostering a culture of continuous learning and development within the department.
- Monitored employee performance through regular observation and feedback sessions, identifying areas for improvement and growth opportunities.
Education
Master of Science - Expertiza Contabila Si Audit Financiar
Universitatea Titu Maiorescu
Bucharest, Romania05.2022
Bachelor of Science - Contabilitate Si Informatica De Gestiune
Universitatea Titu Maiorescu
Bucharest, Romania05.2020
Skills
- Performance Testing
- Technical solution development
- Network Troubleshooting
- Mainframe Backups
- Amazon Web Services
- Linux
- Virtualization
- Hardware and software installation
- Offboarding and onboarding
- Hardware troubleshooting
- Back Office
- Microsoft Excel
- Citrix
- VNC Viewer
- Jira
- Active Directory
- Service Now
- Application Layer Services
- Protocols Standards
- Network Types
- Network Media
Languages
Romanian
Native language
English
Advanced
C1
Italian
Advanced
C1
INDUSTRY COURSES
AWS - Ultimate AWS Certified Solutions Architect Associate SAA-C03
IBM - IBM Cloud Advocate Essentials
Cisco - Networking Devices and Initial Configuration
Cisco - Introduction to Cybersecurity
Cisco - Operating Systems Basics
Cisco - Computer Hardware Basics
Cisco - Networking Basics
Telekom Academy - Java 1A
Credis Academy - Web 1 (HTML, CSS, Javascript)
Timeline
System Administrator
Wipro Technologies
03.2023 - Current
IT Support Engineer
Ezugi
07.2019 - 03.2023
Casino Cage Manager
Carnival Casino Division Aida Branch
08.2014 - 03.2019
Master of Science - Expertiza Contabila Si Audit Financiar
Universitatea Titu Maiorescu
Bachelor of Science - Contabilitate Si Informatica De Gestiune
Universitatea Titu Maiorescu
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