PETRICA SCARLAT

• Company Overview: GROUP OF INFINITY INVESTMENT, SH. A. COM , TIRANA , ALBANIA

• Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses - using advanced systems like DR GAMING TECHNOLOGY - fills/credits during shifts.
• Maintained open communication channels with all team members promoting healthy work culture and boosting employee morale.
• Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
• Observed players for signs of cheating, notifying security staff of discovered evidence.
• Developed efficient rotation systems that reduced wait times for players and increased game turnover.

• Company Overview: - Located in the city center, it was, for many years in a row, the best live games casino in town.

• Maintained a secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.
• Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
• Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
• Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.

Supervising the dealers at the playing board , ensure that the rules of the game and house are being followed

• Company overview : located inside the Marriott Hotel in Bucharest, one of the city's top-class casinos

• Developed efficient rotation systems that reduced wait times for players and increased game turnover.
• Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
• Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

Video camera supervision
Making daily and monthly reports
Monitor activity on game tables

• Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.

• Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
• Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.

• Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
• Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
• Maintained fast, smooth game pace by efficiently handling , chips, money, and cards.

• Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

• Started like a trainee dealer , got experience in dealing games of Roulette,Blackjack and Stud Poker
• Assisted in the training by supervisors , sharing expertise on game rules and procedures for an efficient onboarding process.
• Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
• Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.

• Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.