Summary
Overview
Work History
Education
Skills
Timeline
Generic

Platareanu Antonio Valentin

IT Engineer
Constanța

Summary

Dynamic Support Engineer with a proven track record at SonicWall, enhancing customer satisfaction through effective incident management and technical support. Skilled in troubleshooting and technical analysis, I fostered strong client relationships while implementing solutions that minimized downtime and optimized network efficiency. Committed to driving results and improving service delivery.


Overview

9
9
years of professional experience

Work History

Support Engineer

SonicWall
01.2024 - Current
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.

NOC Supervisor

Jordan European Internet Services
01.2022 - 09.2023
  • Evaluated staff performance regularly, providing constructive feedback and identifying areas for improvement.
  • Developed and implemented comprehensive training programs, increasing team productivity and skills.
  • Collaborated with senior leadership on long-term planning initiatives aimed at enhancing overall business growth opportunities.
  • Optimized staffing resources by effectively scheduling shifts based on workload demands while maintaining quality standards of service delivery.

Network Design Engineer

Jordan European Internet Services
07.2017 - 01.2022
  • Led disaster recovery planning initiatives to establish robust backup procedures and minimize potential data loss risks during unforeseen events.
  • Reduced downtime during maintenance windows by carefully planning and executing system upgrades and patches.
  • Evaluated emerging networking technologies, staying current on industry trends to make informed recommendations for future investments strategically.
  • Implemented traffic shaping policies to optimize bandwidth utilization across diverse business units, enabling smooth operations throughout the enterprise.

NOC Analyst

Jordan European Internet Services
04.2016 - 07.2017
  • Optimized network efficiency by conducting thorough root-cause analysis of recurring problems and implementing effective solutions.
  • Supported seamless business operations with diligent system backups and disaster recovery planning.
  • Participated in on-call rotation schedules, maintaining availability during critical periods or high-impact incidents.
  • Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.

Education

Mechanical Engineering

Undergraduate: Technology of Welding
Ovidius Mechanical Engineering - Constanta
10-2017

High School Diploma -

Mechanical Engineering SNC High School - Constanta
Constanța, Romania
04.2001 -

Skills

Technical support

Incident management

Troubleshooting skills

Debugging skills

Network troubleshooting

Technical analysis

Timeline

Support Engineer

SonicWall
01.2024 - Current

NOC Supervisor

Jordan European Internet Services
01.2022 - 09.2023

Network Design Engineer

Jordan European Internet Services
07.2017 - 01.2022

NOC Analyst

Jordan European Internet Services
04.2016 - 07.2017

High School Diploma -

Mechanical Engineering SNC High School - Constanta
04.2001 -

Mechanical Engineering

Undergraduate: Technology of Welding

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Platareanu Antonio ValentinIT Engineer