Green Pro
Pop Eugen
Technical Specialist
Cluj-Napoca
Summary
Versatile Technical Support skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Savvy expert experienced in troubleshooting hardware and software issues in customer-focused environments.
I gained a great technical baggage that has allowed me to administer, support and manage complex projects in both the public administration and private enterprises, detecting clients needs to improve internal methodologies.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Technical Support Specialist Smart Mobility
Kadra Tech SRL
Cluj-Napoca
08.2019 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various zones.
- Installed and tested parking and smart mobility systems with different levels of complexity.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals..
- Patiently walked individuals through basic troubleshooting tasks.
- Promoted efficiency among departments with prompt resolution of system issues.
- Submitted service tickets for equipment maintenance requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with superiors to escalate and address customer inquiries or technical issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices and software to set up work stations for employees.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service..
- Created plans and communicated deadlines to complete projects on time.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
- Met customer call guidelines for service levels, handle time and productivity.
Administrator
EOS Sound Events SRL
Cluj-Napoca
06.2009 - 08.2020
- Event organizer
- Acoustician - professional DJs, photographer
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Performed event coordination for larger parties and gatherings.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Communicated closely with clients to determine music styles best suited for wedding or other events.
- Worked with clients to determine requirements for each party or event.
- Used controllers and mixers to mix and sample music.
- Ran visual effects to supplement audio equipment output.
- Managed schedule, contracts and payments for busy roster of bookings.
- Installed, operated and maintained audio and video equipment at venues.
- Adjusted music plans based on crowd preferences and mood.
IT Network Technician
Copy Land SRL
Cluj-Napoca
01.2015 - 12.2015
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Traveled to remote office locations to install nodes and implement client professional printers.
- Performed necessary maintenance to support network availability.
- Maintained thorough understanding of local area and wide area networking and components.
- Troubleshot hardware and software to determine and rectify network problems.
- Assigned application access, security roles and permissions.
Education
Certified - Front End Developer
Informal IT School
Cluj-Napoca 02.2018 - 07.2018
Bachelor of Science - Marketing
Faculty of Economic Sciences
Cluj-Napoca 10.2009 - 06.2012
Certified - Acoustician And Photographer
Ministry of Education
Cluj-Napoca 05.2010 - 08.2010
High School Diploma -
Transylvania Technical College of Transport
Cluj-Napoca 09.2005 - 06.2009
Skills
Technical Support Management
Software
SQL
HTML/CSS
JavaScript
Certification
Certified Basic GP4P Technical, Green center
Interests
Music
Project Management
New technologies
Timeline
Technical Support Specialist Smart Mobility
Kadra Tech SRL
08.2019 - Current
Certified - Front End Developer
Informal IT School
02.2018 - 07.2018
IT Network Technician
Copy Land SRL
01.2015 - 12.2015
Certified - Acoustician And Photographer
Ministry of Education
05.2010 - 08.2010
Bachelor of Science - Marketing
Faculty of Economic Sciences
10.2009 - 06.2012
Administrator
EOS Sound Events SRL
06.2009 - 08.2020
High School Diploma -
Transylvania Technical College of Transport
09.2005 - 06.2009
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