Prasanna Jayasundara
Kandy,Sri Lanka
Summary
Detail-oriented professional with expertise in recruitment and employee onboarding, payroll and HR administration, and financial reporting. Skilled in billing, account management, claims processing, and policy administration, complemented by proficiency in ERP and CRM systems. Adept at cross-department coordination, stakeholder liaison, and problem-solving to ensure seamless operations. Demonstrates exceptional attention to detail, time management, and multitasking abilities while maintaining accuracy in record keeping and documentation. Committed to driving organizational efficiency through effective communication and issue resolution.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Human Resources Operations Coordinator
Eurozone Recruiting International SRL
Bucharest
2025.06 - 2026.02
- Supported end-to-end recruitment and selection processes, including initial candidate screening, evaluations, and preparation and issuance of job offers.
- Managed and maintained the ERP system, ensuring accurate data flow, system integrity, and timely reporting.
- Coordinated employee onboarding processes, ensuring compliance with company policies and smooth integration of new hires.
- Managed logistics and administrative arrangements, including airport pickups, travel coordination, and accommodation planning for employees.
- Provided ongoing employee support and issue resolution, contributing to improved retention and overall employee satisfaction.
- Acted as a liaison between Sri Lanka, Nepal, and Egypt branches, facilitating operational alignment and effective cross-regional communication.
- Handled company email system administration, including user configuration, access management, and troubleshooting using C- Panel.
- Coordinated fingerprint appointment scheduling and documentation to obtain Temporary Resident Cards (TRC) for employees.
- Arranged and coordinated mandatory medical tests for employees in compliance with regulatory requirements.
Management Assistant Grade II
University of Peradeniya
Peradeniya
2019.04 - 2025.06
- Managed personal files of Academic Staff, including annual increments, salary revisions, and employment status changes.
- Administered all types of leave in compliance with university policies and procedures.
- Handled retirement, resignation, and termination processes, ensuring accuracy and adherence to institutional regulations.
- Coordinated and processed vehicle permit applications for permanent academic staff.
- Supported and coordinated recruitment, confirmation, and promotion processes for Academic Staff, including documentation, evaluations, and committee coordination.
- Provided full administrative support to Selection Committees involved in recruitment, confirmations, and promotions.
- Prepared and submitted official memoranda, reports, and recommendations to the University Council and the Senate.
- Managed official email communications and correspondence related to academic administration.
- Administered and maintained the online leave management system, ensuring data accuracy and operational efficiency.
- Maintained a comprehensive academic staff database, aligned with university circulars, guidelines, and regulatory requirements.
Management Assistant Grade III
University of Colombo
Colombo
2013.10 - 2019.04
- Managed personal files of Academic Staff, including annual increments, salary revisions, and employment status changes.
- Administered all types of leave in compliance with university policies and procedures.
- Handled retirement, resignation, and termination processes, ensuring accuracy and adherence to institutional regulations.
- Supported and coordinated recruitment, confirmation, and promotion processes for Academic Staff, including documentation, evaluations, and committee coordination.
- Provided full administrative support to Selection Committees involved in recruitment, confirmations, and promotions.
- Prepared and submitted official memoranda, reports, and recommendations to the Management Committee, Leave and awards committee, University Council and the Senate.
- Managed official email communications and correspondence related to academic administration.
- Administered and maintained the online leave management system, ensuring data accuracy and operational efficiency.
- Maintained a comprehensive academic staff database, aligned with university circulars, guidelines, and regulatory requirements.
Service Center Executive
Etisalat Lanka (Pvt.) Ltd
2013.01 - 2013.09
- Delivered front-line customer service support, handling inquiries related to mobile, broadband, billing, and value-added services.
- Assisted customers with new connections, upgrades, plan changes, and service cancellations, ensuring accuracy and compliance with company policies.
- Resolved customer complaints and technical issues efficiently, maintaining high levels of customer satisfaction and service quality.
- Processed SIM replacements, device configurations, and service activations in accordance with Etisalat procedures.
- Handled billing queries, payments, and account adjustments, ensuring accurate documentation and system updates.
- Promoted telecommunication products and services, contributing to sales targets and customer retention.
- Maintained accurate customer records and transaction details within internal CRM and billing systems.
- Ensured compliance with company standards, data protection policies, and service-level agreements (SLAs).
- Collaborated with technical and back-office teams to ensure timely issue resolution and seamless service delivery.
Computer Operator
Swarnamahal Jewellers (Pvt.) Ltd
2011.04 - 2013.01
- Performed computer operations and data entry, ensuring accuracy and timely updating of branch records.
- Managed branch expenditure accounts, monitoring expenses and maintaining proper financial records.
- Prepared and issued invoices, ensuring accuracy, timely processing, and proper documentation.
- Monitored and maintained cash flow balances, supporting effective financial control at branch level.
- Prepared commission reports for staff and agents in line with company policies.
- Generated daily, weekly, and monthly sales reports to support management review and decision-making.
- Assisted with basic accounting and reconciliation activities, including sales, expenses, and cash balances.
- Maintained accurate financial and operational records while ensuring confidentiality and compliance.
Associate
Chartis Insurance (Pvt.) Ltd
2010.05 - 2011.04
- Issued new insurance policies, ensuring accurate documentation and compliance with company underwriting guidelines.
- Handled insurance claims processing, including verification, coordination, and follow-up until settlement.
- Managed outstanding collections from credit-based clients, ensuring timely follow-up and payment reconciliation.
- Prepared and maintained sales reports and policy summaries for management review.
- Coordinated with Head Office to finalize policy premiums, endorsements, and claims approvals.
- Provided customer support related to policy terms, premium payments, renewals, and claims status.
- Maintained accurate client and policy records while ensuring confidentiality and regulatory compliance.
- Supported business operations through effective communication and coordination between clients and internal departments.
Customer Relation Executive
Communication and Business Equipment (Pvt.) Ltd (Dialog Franchise)
2008.04 - 2010.05
- Managed billing operations for Dialog GSM, Broadband, Dialog TV, and ISP services, handling customer inquiries and account support.
- Provided detailed bill explanations, usage analysis, and validation of charges across multiple service platforms.
- Resolved billing discrepancies, disputes, and adjustments in line with company policies and service-level agreements.
- Processed payments, refunds, and account reconciliations, ensuring billing accuracy and proper documentation.
- Assisted customers with service activations, plan changes, upgrades, and downgrades related to billing.
- Maintained accurate customer account and billing records within CRM and billing systems.
- Coordinated with back-office, technical, and finance teams to resolve complex multi-service billing issues.
- Ensured compliance with billing standards, data protection policies, and internal audit requirements.
- Contributed to customer satisfaction and retention through professional handling of billing-related concerns.
Education
Bachelor of Labour Education -
University of Colombo
2014.01 - 2018.01
G.C.E. Advanced Level - Accounting (A), Economics (B), Business Studies (B), General English (S)
Dharmaraja College
KandyG.C.E. Ordinary Level - undefined
A/Rathnayake Central College
WalalaSkills
- Recruitment & Employee Onboarding
- Payroll, Leave & HR Administration
- Billing & Account Management
- Customer Service & Client Support
- Claims Processing & Policy Administration
- Financial Reporting & Invoicing
- Cash Flow & Expense Monitoring
- Data Entry & Database Management
- ERP & CRM Systems
- Record Keeping & Documentation
- Cross-Department & Branch Coordination
- Problem Solving & Issue Resolution
- Communication & Stakeholder Liaison
- Time Management & Multitasking
- Attention to Detail & Accuracy
Certification
- Certificate in Information Technology – Discover Computer House – 2002
- Certificate of English Competence, English Level II - University of Colombo 2014
LANGUAGE SKILL
Sinhala
Proficient (C2)
English
Fluent
Korean
Beginner
Hindi
Elementary
NON-RELATED REFEREES
- D.A.C.L., Dalugama, Professor, chamara.dalugama@med.pdn.ac.lk, +94718376540, University of Peradeniya, Sri Lanka, Department of Medicine, Faculty of Medicine
- Kusala, Narampanawa, Ms., n.kusala@gmail.com, +94711455188, University of Peradeniya, Sri Lanka, Senior Assistant Registrar, Corporate Management Division
SPORTS
Team Captain (One year) and Member of the Staff Cricket (Hardball) Team - University of Peradeniya, Runners-up in 3rd PES International Staff Cricket Tournament held in Bangalore, India - 2019
ACTIVITIES
Member of the School Buddhist Society Member of the School Commerce Society Corporal of the St. John Ambulance Brigade at the School Level
WORKSHOPS
- Advanced Skills in MS Excel & Access – University of Colombo - 2014
- Web Development using Joomla - University of Colombo - 2015
- G suite for Education - University of Colombo - 2017
DECLARATION
I sincerely proclaim that all the facts in my resume are accurate, and I am responsible for their accuracy. I solemnly declare that all the details given above are accurate, and I bear the responsibility for any variation from them in the future. Prasanna Jayasundara
Accomplishments
Extracurricular Activities, Workshops & Training
- Served as Team Captain (1 year) and member of the Staff Cricket (Hardball) Team at the University of Peradeniya.
- Achieved Runners-up position in the 3rd PES International Staff Cricket Tournament, Bangalore, India – 2019.
- Active member of the School Buddhist Society, contributing to cultural and community events.
- Member of the School Commerce Society, participating in academic and business-oriented initiatives.
- Held the rank of Corporal in the St. John Ambulance Brigade at the school level, assisting in first aid and community service programs.
- Advanced Skills in MS Excel & Access – University of Colombo, 2014
- Web Development using Joomla – University of Colombo, 2015
- G Suite for Education – University of Colombo, 2017
Timeline
Human Resources Operations Coordinator
Eurozone Recruiting International SRL
2025.06 - 2026.02
Management Assistant Grade II
University of Peradeniya
2019.04 - 2025.06
Bachelor of Labour Education -
University of Colombo
2014.01 - 2018.01
Management Assistant Grade III
University of Colombo
2013.10 - 2019.04
Service Center Executive
Etisalat Lanka (Pvt.) Ltd
2013.01 - 2013.09
Computer Operator
Swarnamahal Jewellers (Pvt.) Ltd
2011.04 - 2013.01
Associate
Chartis Insurance (Pvt.) Ltd
2010.05 - 2011.04
Customer Relation Executive
Communication and Business Equipment (Pvt.) Ltd (Dialog Franchise)
2008.04 - 2010.05
G.C.E. Advanced Level - Accounting (A), Economics (B), Business Studies (B), General English (S)
Dharmaraja College
G.C.E. Ordinary Level - undefined
A/Rathnayake Central College