Hi, I’m
Racean Alexandra
Cluj-Napoca,CJ
Overview
11
years of professional experience
3
Certifications
Work History
AmazonRomania
Vendor Account Consultant
12.2023 - Current
Job overview
- Conduct deep dive analytics to identify IT industry opportunities and provide actionable recommendations to improve vendor performance and drive long-term benefits.
- Analyze performance metrics for 10 assigned vendors, using Excel to create tailored reports and strategies.
- Help vendors grow catalog selection and launch new products.
- Lead weekly and monthly reviews with vendors, advising on key product attributes to enhance visibility on Amazon, identifying product gaps, and developing action plans.
- Understand metrics, create forecasts, and adapt quickly to new action plans.- Perform team-level performance analysis, leading Weekly Business Reviews (WBR) to highlight top offenders and top performers among vendors.
- Serve as the main point of contact and trainer for offshore and local teams.
AmazonRomania
Quaity Assurance Specialist - Amazon Alexa
07.2019 - 11.2022
Job overview
- Execute test cases to validate Amazon Alexa software across multiple platforms, including mobile and other Alexa-enabled devices, ensuring adherence to quality standards.
- Perform daily quality checks, identify and report deviations, and apply testing procedures for new devices.
- Collaborate with cross-functional teams to diagnose and resolve system errors, contributing to Alexa’s performance improvement.
- Document and escalate bugs, provide status reports, and ensure optimal functionality and user experience.
AmazonRomania
Data Quality Specialist - Amazon Alexa
11.2017 - 11.2022
Job overview
- Deliver high-quality labelled data for Alexa in Italian and English, adhering to project KPIs using in-house tls and guidelines
- Collaborate with the QA team to maintain high-quality standards and manage annotation and data analysis requests efficiently.
- Create and manage Confluence pages, provide support to Operations Manager, and prioritize tasks based on business needs.
- Track and report operational metrics, ensure adherence to KPIs and SLAs, and contribute to improvement projects with solution proposals.
- Train data associates and develop training materials to enhance team performance.
Lead Capital MarketsBucharest
Customer Support- Italian/English
01.2016 - 11.2017
Job overview
- Provide customer support and technical issue resolutions via Phone and e-mail
- Provide the necessary documentation to the customer
- Collaborate with the different departments to resolve the relevant customer needs
HILTON GARDEN INN MATERAAbroad
Frond Desk Agent - HILTON GARDEN INN MATERA
01.2015 - 01.2016
Job overview
- Provide multilingual customer support in Italian, Romanian, and English.
- Use the hotel’s property management system to register guests, assign rooms, and verify credit cards.
- Maintain records of room availability and guest accounts, compute bills, and process payments.
- Utilize Microsoft Office for reporting and administrative tasks.
Accor Novotel Sheffield CenterAbroad
Front Desk Agent - Accor Novotel Sheffield Cente
01.2014 - 11.2015
Job overview
- Perform simple book-keeping activities
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Michele De Nora - Hospitality & Toursim IstituteItaly
High School
06.2013
Certification
Software Tester, 07/2023
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Romanian
Bilingual or Proficient (C2)
Timeline
Vendor Account Consultant
Amazon
12.2023 - Current
Quaity Assurance Specialist - Amazon Alexa
Amazon
07.2019 - 11.2022
Data Quality Specialist - Amazon Alexa
Amazon
11.2017 - 11.2022
Customer Support- Italian/English
Lead Capital Markets
01.2016 - 11.2017
Frond Desk Agent - HILTON GARDEN INN MATERA
HILTON GARDEN INN MATERA
01.2015 - 01.2016
Front Desk Agent - Accor Novotel Sheffield Cente
Accor Novotel Sheffield Center
01.2014 - 11.2015
Michele De Nora - Hospitality & Toursim Istitute
High School
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