Radu Vărăreanu
Iași
Summary
Customer-focused and empathetic professional with proven experience in customer support, onboarding, and customer success operations. Known for building strong relationships, delivering exceptional service across multiple channels, and turning customer feedback into actionable improvements. Fluent in English with excellent written and verbal communication skills. Tech-savvy, adaptable, and passionate about helping customers succeed with SaaS platforms. Thriving in fast-paced environments while maintaining high organizational standards. Eager to contribute to a growing international SaaS company's customer success mission.
Office professional with proven ability to manage front desk operations and ensure seamless visitor experience. Adept at handling administrative responsibilities and maintaining well-organized work environment. Known for strong collaboration skills and consistently delivering on team goals with flexibility to adapt to changing needs.
Overview
6
6
years of professional experience
Work History
Support Desk Associate
Allied Telesis
10.2024 - Current
- Deliver exceptional customer support by resolving technical issues via multiple channels using ticketing systems and advanced tools
- Build and maintain strong customer relationships through professionalism, empathy, and reliable follow-through, resulting in high customer satisfaction scores
- Provide onboarding assistance to new users, guiding them through platform features and best practices
- Demonstrate commitment to 24/7 support coverage with flexible scheduling, ensuring customers always have access to help
- Actively gather and document customer feedback to identify process improvements and share insights with the wider team
- Support continuous improvement initiatives by recommending workflow enhancements that streamline operations and boost team efficiency
- Collaborated with cross-functional teams to address complex issues, improving resolution times and client experience.
- Analyzed customer feedback data to identify trends, recommending process improvements for increased efficiency.
Customer Support Assistant
Awin (SaaS Platform)
09.2024 - Current
- Took ownership of specific service areas (technical support), becoming the go-to contact and improving resolution efficiency for those ticket types
- Trained and onboarded new support staff, contributing to faster ramp-up and reducing first-response and handle times by approximately 15-20%
- Resolved an average of 40-60+ tickets per week while consistently meeting SLA targets for response and resolution times
- Guided clients through onboarding processes, ensuring they understand platform features and maximize campaign performance
- Responded to customer inquiries and troubleshot campaign issues across multiple channels, providing solutions that strengthen client trust and satisfaction
- Collaborated cross-functionally with teams to streamline processes and deliver service excellence, consistently exceeding performance targets
- Streamlined communication between departments, improving workflow efficiency and response times.
- Analyzed user feedback to identify areas for product improvement and feature enhancement.
Language Data and Quality Reviewer
VOLGA PARTNERS LLC
07.2024 - 09.2024
- Analyzed datasets with precision to extract insights and ensure quality standards for AI model training
- Identified and resolved data anomalies, maintaining high quality assurance standards and project integrity
- Collaborated with data science teams to optimize workflows and support innovation and efficiency in projects
- Created detailed documentation and reports to support continuous improvement and refinement
Customer Support Associate
CGS Romania
01.2024 - 04.2024
- Provided responsive customer support across multiple channels (chat, email, phone) for a diverse customer base
- Handled customer inquiries including billing issues, technical problems, and general support requests with professionalism and empathy
- Documented all customer interactions meticulously and collaborated with team members to resolve complex cases
- Prioritized empathy and timely assistance to enhance customer satisfaction and build positive brand perception
- Assisted in developing training materials for new team members, contributing to team onboarding and knowledge sharing
HR Volunteer & Community Leader
Association of Bioengineering Students, Iași
10.2019 - 10.2023
- Recruited and interviewed prospective members, fostering an inclusive and welcoming culture
- Organized training sessions and resolved conflicts to ensure smooth operations and positive member experience
- Developed key interpersonal and organizational skills while supporting community growth and mission alignment
- Spearheaded internal communication initiatives, increasing member engagement and collaboration
Education
Master's Degree - Bioengineering
Grigore T. Popa University of Medicine and Pharmacy
Iași06.2025
Bachelor's Degree - Bioengineering
Grigore T. Popa University of Medicine and Pharmacy
Iași06.2023
Skills
- Onboarding
- Customer success operations
- Customer relationship management
- Multi-channel support
- Customer satisfaction
- Retention
- Issue resolution
- Excellent written and verbal communication
- Customer engagement
- Stakeholder collaboration
- Training and knowledge sharing
- Conflict resolution
- Empathy-driven support
- SaaS platform experience
- Ticketing systems
- Data analysis
- Process optimization
- Quality assurance
- Troubleshooting
- CRM tools
- Microsoft Office Suite
- Canva
- Organized
- Reliable
- Proactive
- Friendly
- Approachable
- Self-motivated
- Quick learner
- Adaptable to new tools and technologies
- Quick adaptability to new platforms and technologies
- Tech-savvy mindset
- Continuous learner
- Passionate about psychology
- Personal development
- Exploring new methodologies for growth
- Active in networking
- Staying informed on industry trends
- Creative problem-solving
Languages
Romanian
English
French
Timeline
Support Desk Associate
Allied Telesis
10.2024 - Current
Customer Support Assistant
Awin (SaaS Platform)
09.2024 - Current
Language Data and Quality Reviewer
VOLGA PARTNERS LLC
07.2024 - 09.2024
Customer Support Associate
CGS Romania
01.2024 - 04.2024
HR Volunteer & Community Leader
Association of Bioengineering Students, Iași
10.2019 - 10.2023
Bachelor's Degree - Bioengineering
Grigore T. Popa University of Medicine and Pharmacy
Master's Degree - Bioengineering
Grigore T. Popa University of Medicine and Pharmacy
Core Competencies
Onboarding, customer success operations, customer relationship management, multi-channel support (chat, email, video), customer satisfaction, retention, issue resolution, Excellent written and verbal communication, customer engagement, stakeholder collaboration, training and knowledge sharing, conflict resolution, empathy-driven support, SaaS platform experience, ticketing systems, data analysis, process optimization, quality assurance, troubleshooting, CRM tools, Microsoft Office Suite, Canva, Organized, reliable, proactive, friendly, approachable, self-motivated, quick learner, adaptable to new tools and technologies
Additional Skills Interests
Quick adaptability to new platforms and technologies, tech-savvy mindset, continuous learner, Passionate about psychology, personal development, and exploring new methodologies for growth, Active in networking, staying informed on industry trends, creative problem-solving, True