Windows 10/11
Radu Doru Alexandru
IT Manager
Bucharest
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
IT Manager
Kambi Sports Solutions
Bucharest
10.2022 - Current
- Manage a team of 10 people from all over the world;
- Manage the yearly budget for the IT Infrastructure;
- Create, maintain, and refine product vision with the development team, architects, and strategic planning groups involved with technical and product strategy;
- Work with architects and business units, and other internal stakeholders to ensure that your product vision aligns with the broader Kambi technical, product, and commercial roadmaps;
- Own the product backlog, plan and lead refinement sessions/groomings as the product expert;
- Oversaw IT department operations and training.
O365 Security Engineer
Kambi Sports Solutions
Bucharest
01.2019 - 10.2022
- Provide day to day security checks for email/device/user alerts/incidents;
- Cover all new exploits ( CVE ) and security recommendations from Microsoft;
- Implement new security features that cover email security/ user security/ device security (Windows, Linux, macOS, Android, iOS ); - Email Discovery support and compliance checks ;
- Ensure we can provide technical information regarding GDPR requests;
- Paid attention to detail while completing assignments.
Interim IT Lead
Kambi Sports Solutions
01.2018 - 01.2019
- Ensuring team communication went as good as possible;
- Making sure tasks were completed in a timely manner;
- Budget allocation for our team;
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
Windows System Engineer
Kambi Sports Solutions
Bucharest
09.2016 - 10.2018
- Level 1 to 3 support, client or server side (Hyper-v);
- Managing all major incidents regarding Bucharest office;
- Managing the Bucharest IT team, and coordinating the locations with no permanent IT support;
- Planning and implementing solutions according to business requirements;
- Creating IT policies regarding security and IT related process;
- Exchange 2010/2016 and O365 - level 3 support;
- Ensuring any hardware troubleshooting on site;
- Level 1 and 2 network troubleshooting;
- Purchasing IT equipment;
- Providing IT training for Bucharest and other IT team members;
- Powershell scripting for O365;
- SCCM deployment;
- Maintaining and creating new contacts with suppliers and/or different IT service providers;
- Jira admin;
- Configuring Zabbix to provide alerts for devices/servers;
IT Management Group Executive
Wipro Technologies S.R.L.
Bucharest
11.2015 - 01.2016
- Excellent communication skills, both verbal and written.
- Providing first and second level support to internal users;
- First level hardware/software troubleshoot for server equipment;
- Local network setup and troubleshooting;
- Troubleshooting DNS, DHCP and other related connectivity issues;
- Hardware troubleshooting for laptop/PC/other equipment;
- General IT maintenance;
- Software support for different projects;
- Asset Management;
IT Support Engineer
DB Schenker Global Services Europe S.R.L
03.2015 - 11.2015
- Providing first and second level support to internal users;
- Helping build and maintain local infrastructure;
- Troubleshooting any Windows application issues;
- Creation of AD users and contacts;
- Installing and approving new software;
- Troubleshooting DNS, DHCP and other related connectivity issues;
- Assessing and fixing any local, on site, IT issue;
- SPOC for 3rd party IT service providers and internal users;
- Keeping track of all hardware equipment.
IT Helpdesk Technician II
Stefanini
11.2014 - 03.2015
- Answering incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
- Troubleshooting hardware, software and network related issues as fast as possible
- Assisting with defining and documenting knowledge base articles;
- Escalating problems to the next level of support when necessary;
- Working of multiple tasks in the same time with the same efficiency;
- Checking documents for account details or hardware requests to be compliant and making sure they are escalated correctly
- BackOffice support: creating new accounts or making changes to existing ones in Active Directory, AS400, Oracle, etc
QA Compliance Tester
Firm, Electronic Arts
06.2013 - 07.2014
- Compliance Quality Assurance Responsibilities:
- Testing in fast -paced environment with both long and short development cycles;
- Testing applications developed according to project specifications;
- Maintaining increased attention in observing details that do not correspond to both graphic and functional;
- Creating, documenting and using test case for the application sites tested;
- Organizing daily reports, status of testing and daily tasks when needed for a number of projects
- Identifying, Tracking And Reporting errors encountered in the project;
- Creating daily status reports, according to the project assigned
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Graduated – Degree - IT&C Engineering, information and communication technology
University of South-East Europe
01.2011 - 01.2015
natural sciences
National College "Nichita
01.2007 - 01.2011
Skills
Project lifecycle management
Security planning
Infrastructure development
Agile framework
Self-Motivated
Written Communication
Organization and Time Management
Risk mitigation planning
Documentation and reporting
Accomplishments
- Achieved the readiness of the Security team through effectively helping with training, setting procedures and preparing all the security protocols within Microsoft portal;
- Achieved the successful move of one of our Kambi offices from Malta by overseeing and planning all of the IT specifics involved;
- Collaborated with Legal and Compliance for data classification of all sensitive documents and emails with the scope of encrypting and securing our data;
- Supervised team of 10 staff members in successfully delivering all of our client operations infrastructure support;
Software
Windows Server 2019
Powershell
Office
Configuration Manager
Zabbix
OCS
Certification
Microsoft Security Administrator Associate
Hobbies: Gaming, Snowboarding, Archery
- Gaming: I enjoy exploring virtual worlds and challenging myself through strategic gameplay.
- Snowboarding: I love the rush of carving down the mountain and pushing my limits on the slopes.
- Archery: I find the focus and precision required in archery to be both meditative and exhilarating.
Timeline
IT Manager
Kambi Sports Solutions
10.2022 - Current
O365 Security Engineer
Kambi Sports Solutions
01.2019 - 10.2022
Interim IT Lead
Kambi Sports Solutions
01.2018 - 01.2019
Windows System Engineer
Kambi Sports Solutions
09.2016 - 10.2018
IT Management Group Executive
Wipro Technologies S.R.L.
11.2015 - 01.2016
IT Support Engineer
DB Schenker Global Services Europe S.R.L
03.2015 - 11.2015
IT Helpdesk Technician II
Stefanini
11.2014 - 03.2015
QA Compliance Tester
Firm, Electronic Arts
06.2013 - 07.2014
Graduated – Degree - IT&C Engineering, information and communication technology
University of South-East Europe
01.2011 - 01.2015
natural sciences
National College "Nichita
01.2007 - 01.2011