Radu Valentin Luca
Giroc,Romania
Summary
Technical Support Engineer with 7+ years of experience in troubleshooting complex technical systems, incident resolution, and customer-facing support. Strong background in Windows and Linux environments, networking fundamentals, cloud computing concepts, and structured root cause analysis.
Recognized for reducing resolution time, improving documentation clarity, and translating complex technical issues into clear, actionable guidance for both technical and non-technical users. Fluent in English. Experienced in cross-functional remote collaboration.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Transmission Engineer - Access Network & B2B Deployment West
Vodafone
Timisoara, Romania
10.2022 - 11.2023
- Diagnosed and resolved infrastructure and connectivity incidents, reducing resolution time by 25%.
- Monitored system performance and identified recurring faults, improving operational efficiency by 20%.
- Escalated critical issues within SLA while maintaining clear communication with stakeholders.
- Improved documentation workflows, reducing repeated support requests and increasing knowledge sharing.
Technical Project Manager
S.C. PROFI ROM FOOD S.R.L.
Timisoara, Romania
09.2021 - 09.2022
- Coordinated technical operations and maintenance activities across multiple locations, improving energy efficiency by 15%, and reducing maintenance costs by 10%.
- Planned and monitored technical budgets, contributing to €150,000 in annual savings through optimisation initiatives.
- Standardised procedures and centralised documentation, reducing approval and execution time by 30%.
- Supervised contractors and ensured compliance with safety, operational, and standards.
- Reported operational KPIs to senior management, and supported strategic expansion decisions.
PRAM Engineer (Protection, Relays and Automation)
SMART S.A. - Branch of CN TRANSELECTRICA
Timisoara, Romania
08.2019 - 08.2021
- Delivered structured troubleshooting for automation and protection systems, reducing downtime by 15%.
- Analysed system logs and configurations to identify root causes, and implement corrective actions.
- Developed technical procedures that reduced escalation frequency and improved issue reproducibility.
- Initiated a rapid-response workflow, reducing incident resolution time by 25%.
Laboratory Engineer
ELBA S.A.
Timisoara, Romania
01.2016 - 07.2019
- Investigated product failures (EMC, electrical safety), identifying root causes, and proposing corrective solutions.
- Communicated complex technical findings to clients in clear, structured formats.
- Reduced response time to customer technical enquiries by 20% through improved reporting processes.
Education
Master of Science - Telecommunication Network Engineering
Polytechnic University Timișoara
Timișoara, TM2021
Bachelor of Science - Technologies and Telecommunications Systems
Polytechnic University Timișoara
Timișoara, TM2015
Skills
- Technical Support (Email & Ticket-Based), Windows & Linux Troubleshooting, Cloud Fundamentals (AWS, Azure concepts), Ticketing & Incident Management, Basic SQL (PostgreSQL – query validation), Server & System Diagnostics, Root Cause Analysis & Escalation, Technical Documentation & Knowledge Base
JOB APPLIED FOR
Position: Technical Support Engineer
Company: Teramind
Location: România
Application Date: 10.02.2026
TECHNICAL ENVIRONMENT
- Operating Systems: Windows, Linux (administration fundamentals)
- Networking: TCP/IP, OSI model, LAN/WAN
- Cloud: AWS & Azure fundamentals
- Databases: Basic SQL (PostgreSQL – SELECT, filtering, validation)
- Tools: Jira, Microsoft Office, Selenium (basic), Python fundamentals
KEY PROJECTS & ACHIEVEMENTS
- Delivered 30+ projects across engineering, IT, and operations with 95% on-time completion rate.
- Successfully coordinated remote, cross-functional teams across multiple time zones for large-scale digital rollouts.
- Recognized for developing efficient communication frameworks that improved collaboration and project transparency.
- Implemented workflow automation processes, reducing manual reporting and status updates by 25%.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/radu-valentin-luca-56217460/
Languages
Romanian
First Language
English
Upper Intermediate
B2
Certification
- Python Courses: Cisco Networking Academy, OpenEDG Python Institute, EC-Council Learning, Eskills Academy
- Selenium Automation Testing: EC-Council Learning
- Scrum Master & Agile Scrum Training: EC-Council Learning
- Project Management Courses: Google, Coursera
- Ongoing Learning: Continuous development in Python, cybersecurity, AI, Linux, project management, and software testing.
Driver's license
- Category B
Timeline
Transmission Engineer - Access Network & B2B Deployment West
Vodafone
10.2022 - 11.2023
Technical Project Manager
S.C. PROFI ROM FOOD S.R.L.
09.2021 - 09.2022
PRAM Engineer (Protection, Relays and Automation)
SMART S.A. - Branch of CN TRANSELECTRICA
08.2019 - 08.2021
Laboratory Engineer
ELBA S.A.
01.2016 - 07.2019
Bachelor of Science - Technologies and Telecommunications Systems
Polytechnic University Timișoara
Master of Science - Telecommunication Network Engineering
Polytechnic University Timișoara