Raluca Ilie
Client Service Desk Representative
Bucharest
Summary
Results-oriented Procurement Operations & Client Service Desk Associate with 15 years of expertise in risk analysis, procurement management, and contract negotiation. Adept at collaborating with cross-functional teams to optimize supplier performance and streamline procurement operations. Skilled in SAP applications and adept at interpreting and negotiating complex contracts. With a background in accounting and economics. Proficient in German and experienced in customer service, I excel in building strong business relationships and ensuring customer satisfaction. A dynamic professional with a strong track record in administrative operations, I am now seeking a challenging role to leverage my diverse skill set and drive business development.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Procurement Operations & Client Service Desk Associate
Chain IQ Romania
2 2022 - Current
- Works with Procurement Ops Supervisor and Regional Category Procurement to provide information on supplier performance and pricing issues recommendations for new suppliers and contract agreements
- Provide ongoing review and control of procurement operations activities
- Assist with the RFP procurement process
- Work directly with A/P, Procurement, Vendors and end users to collect necessary documents for New Vendor setups, reactivation and payment sites
- Complete other special projects related to supporting Procurement Operations
- Support the procurement on non-conforming material escalations
- Carry a thorough understanding of portfolio sites procurement spend profile, supplier base, single and sole source risks and contractual positions with key strategic suppliers.
Deal Specialist With German
ORACLE Romania SRL Bucharest
Bucharest
01.2018 - 01.2022
- Monitoring contract and business terms to mitigate Oracle's risk
- Offering assistance to the Sales Team with Cloud contract interpretation, negotiations and administration of Cloud agreements including extensions, new business, invoicing, credit holds, receivable issues and consolidations
- Responsible for the drafting and negotiation of standard and non-standard contracts and act as a liaison between consultants, Credit, License, Tax, Business Practices, Revenue accounting, and customers to resolve contractual and consulting business issues
- Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness.
Senior Accountant Payable With German Language
S.C.GENPACT S.R.L. Bucharest
Bucharest
11.2012 - 07.2017
- Processing the invoices, in SAP
- Performing primary review according set guidelines
- Entering data into ERP application from scanned invoices
- Performing online checks as specified - eg
- Duplicates, wrong scanning, wrong address
- Updating activity trackers
- Reviewing the requests for vendor setup/changes in details
- Creation of supplier into ERP Application
- Accuracy and duplicate audit of data entry and invoices
- Proactive controls for avoidance of future errors
- Reconciliations and reporting
- Concluding of procedures (SOP) regarding the check and posting manner for the payment of different invoices categories
- Management of clients relationship: 3(three) weeks period in Germany, to the office of the project coordinating company, for the taking over of the activities related to a new project( the processing of a single new client invoices) and the concluding of the specific operation procedure (SOP).
Economist -bookkeeper
S.C. Petrodesign S.A- Design and Engineering Services
Bucharest, Bucuresti
02.2009 - 08.2012
- Banks relationship management (e-banking, bank guarantee letters, PO, BO, etc.)
- Customers relation (follow up of the project contract economical part - invoices issuing according to the project stages, evidence of the projects received payments, payment and contract notifications, performing of reports related to the customer received payments and the remained payment)
- Management of the company due taxes and duties, included the electronic VAT reporting
- Performing of the company yearly budget
- Performing of the economical documentation for tendering
- Calculation and interpretation of the economical- financial indicators based on the verification balances and the yearly balances; the economic analysis of a company
- Calculation of the projects economical efficiency
- Salaries calculation (sometimes)
- Planning, organization, coordination and finalization of an inventory process and participation as a member of the inventory commission, according to the valid legislation and the internal procedures.
Education
Management and International Marketing Masters -
Economic Studies Academy ( ASE )
Bucharest, Romania 10.2008 - 06.2010
Bachelor of Economics - undefined
Economic Studies Academy ( ASE )
Bucharest, Romania 10.2004 - 07.2008
Baccalaureate Diploma -
College Ion C. Brătianu
Bucharest 09.2000 - 06.2004
Skills
Communication skills
Certification
International Relations, 02/2009, 09/2009
Accomplishments
Certificate of course completion 1A- Korean - From King Sejong Institute Bucharest, 03/2024, 06/2024
Languages
Romanian
Native language
English
Proficient
C2
German
Upper intermediate
B2
Italian
Intermediate
B1
Spanish
Elementary
A2
French
Elementary
A2
Korean
Beginner
A1
Projects
Currently trying to master a new language skill, 01/2023, Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deal Specialist With German
ORACLE Romania SRL Bucharest
01.2018 - 01.2022
Senior Accountant Payable With German Language
S.C.GENPACT S.R.L. Bucharest
11.2012 - 07.2017
Economist -bookkeeper
S.C. Petrodesign S.A- Design and Engineering Services
02.2009 - 08.2012
Management and International Marketing Masters -
Economic Studies Academy ( ASE )
10.2008 - 06.2010
Bachelor of Economics - undefined
Economic Studies Academy ( ASE )
10.2004 - 07.2008
Baccalaureate Diploma -
College Ion C. Brătianu
09.2000 - 06.2004
Procurement Operations & Client Service Desk Associate
Chain IQ Romania
2 2022 - Current
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