Raluca Necsutu
Project Manager
Bucharest
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Resourceful Project Manager with 11th years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
26
26
years of professional experience
28
28
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
Project Manager, Client Services
B+N INTEGRATED FACILITY SERVICES SRL
Bucharest
12.2008 - Current
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Developed and initiated projects, managed costs and monitored performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Met project deadlines without sacrificing build quality or workplace safety.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Developed new employees and on-going performance assessment of current employees.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified plans and resources required to meet project goals and objectives.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Scheduled and attended meetings with clients and prospective clients as requested.
Computer Operator
Romanian Electrotechnical Committee
Bucharest
03.2006 - 09.2011
- Retrieved information and performed data entry using appropriate computer programs.
- Processed requests for service from internal and external customers.
- Maintained spreadsheets of data across multiple systems.
- Input data sets into databases, verifying storage of processed information.
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets.
Special Call Center Operator
Digital Cable Systems
Bucharest
10.2006 - 11.2008
- Engaged in learning and development opportunities to promote continued performance improvement.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Processed debit and credit card and electronic check payments.
- Assisted customers by answering questions and responding to inquiries.
- Attended telephone skills and program information training sessions to boost aptitude.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Teacher
General School No 13
Bucharest
09.2005 - 10.2006
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Directed after-school tutoring and mentoring program serving elementary school students.
- Fostered team collaboration between students through group projects.
- Incorporated multiple types of teaching strategies into classroom.
- Completed daily reports on attendance and disciplinary performance.
- Supervised learning groups of students in classroom stations.
Teacher
High School technical energy
Bucharest
09.2004 - 08.2005
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Directed after-school tutoring and mentoring program serving elementary school students.
- Fostered team collaboration between students through group projects.
- Incorporated multiple types of teaching strategies into classroom.
- Completed daily reports on attendance and disciplinary performance.
- Supervised learning groups of students in classroom stations.
Teacher
High School “Traian Vuia” and General School No. 93
Bucharest
09.2003 - 08.2004
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Directed after-school tutoring and mentoring program serving elementary school students.
- Fostered team collaboration between students through group projects.
- Incorporated multiple types of teaching strategies into classroom.
- Completed daily reports on attendance and disciplinary performance.
- Supervised learning groups of students in classroom stations.
Teacher
General School No. 99
Bucharest
02.2002 - 08.2002
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Directed after-school tutoring and mentoring program serving elementary school students.
- Fostered team collaboration between students through group projects.
- Incorporated multiple types of teaching strategies into classroom.
- Completed daily reports on attendance and disciplinary performance.
- Supervised learning groups of students in classroom stations.
Asisstent Manager
SC Gioia Company SRL
Bucharest
12.2000 - 01.2002
- Used coordination and planning skills to achieve results according to schedule.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Conducted research, gathered information from multiple sources and presented results.
- Worked with customers to understand needs and provide excellent service.
- Monitored company inventory to keep stock levels and databases updated.
Education
Bachelor of Science - Universal Ancient History
History University
Bucharest Universiity 10.1997 - 07.2021
High School Diploma -
High School Technical Energy
Bucharest,Romania 09.1992 - 07.1996
Skills
Advanced problem solving
undefinedCertification
20 Earning sustained Growth Team building – communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Developing Service Standards & KPIs-British Institute of Facilities Management
04-2019
Food services Site Manager Training module.
02-2016
Service with the Human Touch
03-2015
Course-Supervisors development programmer ISS facility services
12-2012
Course-Learning business English-Berlitz.
10-2011
Course- 3. Learning sustained Growth-Development of front-line managers ISS facility services.
04-2010
Course- 2. Learning sustained Growth- Human Invest-Leadership, Cultural change, and teams- Team building – communication ISS facility services. Course- 1. Learning sustained Growth -Team building – communication ISS facility services;
12-2009
Project Manager, Client Services
B+N INTEGRATED FACILITY SERVICES SRL
12.2008 - Current
20 Earning sustained Growth Team building – communication
12-2008
Special Call Center Operator
Digital Cable Systems
10.2006 - 11.2008
Computer Operator
Romanian Electrotechnical Committee
03.2006 - 09.2011
Teacher
General School No 13
09.2005 - 10.2006
Teacher
High School technical energy
09.2004 - 08.2005
Teacher
High School “Traian Vuia” and General School No. 93
09.2003 - 08.2004
Teacher
General School No. 99
02.2002 - 08.2002
Asisstent Manager
SC Gioia Company SRL
12.2000 - 01.2002
Bachelor of Science - Universal Ancient History
History University
10.1997 - 07.2021
High School Diploma -
High School Technical Energy
09.1992 - 07.1996
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