Raluca Mădălina Pop
Brasov,Brasov
Summary
Highly skilled professional with expertise in effective communication, time management, and excellent organization. Demonstrates strong cultural awareness and the ability to handle sensitive information with confidentiality. Proven track record in process improvement, resilience under pressure, and adaptability to change. Adept at feedback collection and implementation, task prioritization, and multitasking. Collaborative team player with a focus on conflict management, staff education and training, and training project planning. Exceeding the expectations by providing excellent work. Career goal includes leveraging these skills to drive organizational success and continuous improvement.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Client onboarding specialist
Dennemeyer
Brasov, Brasov
01.2021 - Current
- Coordinating with different departments in order to set up the client's profile and account.
- Double-checking the client's database and providing feedback for any alterations that need to be performed to ensure the data can be integrated.
- Handling the integration of the data, and providing feedback regarding any inconsistencies found.
- Performing the onboarding presentation with the client, informing them about the processes, and any contact information they may need during the collaboration.
Data exchange specialist
Dennemeyer
Brasov, Brasov
02.2019 - Current
- Checking the data from the client and reporting any inconsistencies found in order to be corrected.
- Sending the data to the corresponding department in charge with integrating it into the system.
- Double-checking the information received after integration for accuracy based on different statuses, laws and documents depending on the countries in which the trademarks have been registered.
- Informing the client regarding any missing information, inconsistencies found and follow-up in order to correct the data and finalize the integration.
- Reverting to the client with the data after it has been integrated in order to be re-checked and to provide the confirmation regarding the accuracy.
- Communicating with different departments in case any immediate action needs to be taken in order to maintain the client's trademarks.
Client key contact
Dennemeyer
Brasov , Brasov
02.2019 - 03.2020
- Providing monthly maintenance action notices and following-up with the clients.
- Drafting the necessary documents and sending them to the clients.
- Sending the received documents from the clients to the lawyers via e-mail or courier in different countries, in order to perform the renewal of the trademarks.
- Following-up with the lawyers regarding the status of the renewal and keeping the clients up to date with the progress.
- Managing any difficulties encountered with the renewal process by informing the client with the best course of action and requesting additional documents from them, if necessary.
- Following up with the lawyers to make sure the deadlines are met and the client's trademarks are secured and requesting documents for proof.
- Sending the renewal documents to the departments in charge of processing them.
Intellectual property specialist
Dennemeyer
Brasov, Brasov
08.2017 - 02.2019
- Processing the renewal documents and introducing the data into the system.
- Informing the lawyers for any discrepancy encountered between the data from the client and the information stated on the documents.
- Requesting the lawyers to provide the necessary information in order to correct the discrepancies.
- Asking the client key contact to inform the client regarding the discrepancies and ask them which course of action should be followed.
- Processing the invoices received from the lawyers and introduce them into the system.
- Managed to process 499 invoices in a month.
- Generate monthly reports with the renewal documents, and send them to the clients.
Insurance agent
Asirom Vienna Insurance
Brasov, Brasov
12.2017 - 11.2022
- Established trust with clients by providing clear and accurate policy information.
- Boosted client satisfaction through timely response to enquiries.
- Recommended suitable insurance products for individual needs.
- Achieved sales targets through proactive customer engagement.
- Managed policy renewals to ensure continuous coverage.
- Built long-term relationships with clients, securing loyalty and repeat business.
- Promoted new insurance products to expand customer base.
- Maintained up-to-date knowledge of industry regulations, safeguarding company reputation.
- Educated customers on policy details, empowering informed decision-making.
- Met regularly with potential customers, resulting in addition of new accounts.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Helped clients set up new policies and followed up about timely payments.
Debt collection officer
Raiffeisen Bank
Brasov, Brasov
08.2013 - 08.2017
- Managed overdue accounts for improved financial health of the company.
- Improved customer satisfaction by resolving debt disputes swiftly and professionally.
- Utilised legal knowledge to ensure all practices adhered to regulatory standards.
- Achieved successful negotiation outcomes with strong interpersonal skills.
- Established effective payment plans, improving customer commitment to repayment.
- Facilitated timely recovery of debts through consistent follow-ups.
- Ensured understanding of debtor's financial situation, enabling tailored solutions.
- Streamlined internal processes by implementing efficient debt collection strategies.
- Minimised losses through proactive identification of potential bad debts.
- Displayed excellent attention to detail in reviewing account adjustments and write-offs.
- Demonstrated empathetic approach during negotiations, maintaining client relations.
- Educated clients about credit policies for increased understanding and compliance.
- Handled sensitive data securely, respecting privacy laws at all times.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Addressed and resolved customer disputes to support favourable collection rates.
- Trained and mentored new team members on scripts, company services and performance strategies to foster team success.
Education
Master of Arts - Branding campaign management
Transylvania University
Brasov 10.2017 - 06.2019
Bachelor of Arts - Applied modern languages (English/French)
Transylvania University
Brasov 10.2014 - 06.2017
Skills
- Effective communication
- Time management
- Excellent organisation
- Sensitive information handling
- Process improvement
- Resilience under pressure
- Feedback collection and implementation
- Task prioritisation
- Team player
- Multitasking
- Data Entry
- Staff education and training
- Teamwork
Languages
Romanian
Native
English
Fluent
French
Elementary
Affiliations
- Reading
Timeline
Client onboarding specialist
Dennemeyer
01.2021 - Current
Data exchange specialist
Dennemeyer
02.2019 - Current
Client key contact
Dennemeyer
02.2019 - 03.2020
Insurance agent
Asirom Vienna Insurance
12.2017 - 11.2022
Master of Arts - Branding campaign management
Transylvania University
10.2017 - 06.2019
Intellectual property specialist
Dennemeyer
08.2017 - 02.2019
Bachelor of Arts - Applied modern languages (English/French)
Transylvania University
10.2014 - 06.2017
Debt collection officer
Raiffeisen Bank
08.2013 - 08.2017
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