RAMONA DAJEH

• Maintained a high level of accuracy in identifying and flagging prohibited content, resulting in improved site quality.
• Increased overall platform safety by proactively identifying trends in harmful or abusive content.
• Proficient in enforcing community guidelines and ensuring content compliance with platform policies on Youtube.
• Identifying and removing inappropriate while maintaining a positive user experience.
• Reviewed hundreds of legal customer complaints to determine whether court orders must be issued or remove content from the Youtube platform.

Microbiology Department

• Proficient in performing hundreds of urine cultures on UTI chromogenic and CLED agar plates, followed by proper incubation and analysis.
• Skilled in interpreting various bacterial species grown on agar plates and conducted antimicrobial susceptibility testing using a variety of antibiotics.
• Experienced in measuring zones of inhibition to determine sensitivity, intermediate, or resistance for patient treatment.

Biochemistry Department

• Centrifuging hundreds of blood samples and analyzing them using an immunoassay analyzer for biochemical analytic results.
• Proficient in analyzing urine samples with an immunoassay analyzer.
• Skilled in performing rapid tests for HIV, HCV C, and Hbs Ag.
• Possess strong pipetting and centrifugation skills.

• Interacted with customers by providing answers to their inquiries about shipments.
• Dealt with complex logistical complaints from angry customers professionally and politely, resolving issues with favorable solutions.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

• Promoted pharmaceutical products and laboratory diagnostic technologies to suppliers.
• Prepared and kept track of hundreds of medicinal proposals on a daily basis utilizing complex Excel spreadsheets.
• Sold $100K-$1M worth of medications to different suppliers worldwide.
• Composed PowerPoint sales pitches to senior management.
• Reduced procurement costs by implementing strategic negotiation tactics with suppliers.

• Performed detailed inventory management and sold hundreds of perfumes during high seasonal sales.
• Efficiently packaged and organized around 50 boxes each week.
• Ensured good customer service by communicating effectively and professionally.
• Acted as a lead salesperson and was able to successfully hit all department sales targets.