Ramona Gabriela Răcheriu
Physiotherapist
Overview
5
5
years of professional experience
2
2
Languages
Work History
Physiotherapist
aBeauty Clinique
9 2022 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Answered phone calls and emails to schedule client appointments.
Physiotherapist
PALIMED SRL
08.2021 - 06.2022
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Educated patients on injury prevention strategies, promoting long-term health and wellbeing.
- Constructed physiotherapy treatment plans to increase functionality and strength.
Customer Service Agent
OpenMind
07.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Communicated with clients regarding account services, statements, and balances.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Secretary
Atipic RG SRL
12.2019 - 03.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Masters - Bioengineering Rehabilitation
University of Medicine And Pharmacy Gr. T. Popa
Iasi, Romania 04.2019 - 04.2021
College - Physical Therapy And Rehabilitation
University of Medicine And Pharmacy Gr. T. Popa
Iasi, Romania 04.2016 - 04.2019
Skills
Friendly Communication
Customer Service
Relationship Building
Customer Consultation
Scheduling appointments
Organization
Complaint Handling
Call center experience
Inbound Customer Service
Client Education
Personal Information
Driving License: B
Timeline
Customer Service Agent
OpenMind
07.2022 - 08.2022
Physiotherapist
PALIMED SRL
08.2021 - 06.2022
Secretary
Atipic RG SRL
12.2019 - 03.2020
Masters - Bioengineering Rehabilitation
University of Medicine And Pharmacy Gr. T. Popa
04.2019 - 04.2021
College - Physical Therapy And Rehabilitation
University of Medicine And Pharmacy Gr. T. Popa
04.2016 - 04.2019
Physiotherapist
aBeauty Clinique
9 2022 - Current