Creating Test Cases, Web Pages, Photography, etc
Rareș Sereșanu
Junior Software Tester
Idiciu
Summary
Dynamic Customer Support Representative with a proven track record at CGS Romania, excelling in complaint resolution and enhancing customer satisfaction. Skilled in report generation and adept at managing escalated issues with professionalism. Proficient in software testing techniques, including Python programming, ensuring quality assurance in all projects.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Support Representative
CGS Romania
01.2025 - 06.2025
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Software Tester
IT Factory
08.2023 - 04.2024
- I have acquired knowledge in Manual Testing and Automated Testing techniques.
- I have created projects in professional testing tools and teamwork: Jira Software.
- I have acquired knowledge in Black Box and White Box testing techniques; I have worked with specific Black Box testing tools: Postman website.
- I have acquired knowledge in Database activities; I have been involved in the creation and development of databases using MySQL tool.
- I have acquired programming knowledge in Python language, creating and developing testing programs for software and web pages.
Accredited in Manual Testing and Automated Testing
IT Factory
08.2023 - 04.2024
- I have acquired knowledge in Manual Testing and Automated Testing techniques.
- I have created projects in professional testing tools and teamwork: Jira Software.
- I have acquired knowledge in Black Box and White Box testing techniques; I have worked with specific Black Box testing tools: Postman website.
- I have acquired knowledge in Database activities; I have been involved in the creation and development of databases using MySQL tool.
- I have acquired programming knowledge in Python language, creating and developing testing programs for software and web pages.
Software Tester
Fasttrack IT
07.2023 - 02.2024
- I have created test cases for the web pages selected by the company.
- I have created and developed testing programs in Java language (using IntelliJ tool).
- I have created test cases in the testing program that tested the functionalities of the web page elements, opening them using Selenide Element language.
Accredited in Software Testing (Quality Assurance)
Fasttrack IT
07.2023 - 02.2024
- I have acquired knowledge about Testing Principles.
- I have acquired knowledge about Types of Testing.
- I have acquired knowledge about Testing Techniques.
Receptionist
KARPATEN HOTELS
11.2022 - 09.2023
- Answering customer calls and making their reservations.
- Handling emails regarding group reservations and managing the Casa Bazna guesthouse.
- Compiling daily fiscal reports and daily attendance.
- Interacting with customers and resolving issues that arise along the way.
Valet/Receptionist
Hotel Beyfin
06.2022 - 11.2022
- Answering customer calls and making their reservations.
- Handling emails regarding group reservations.
- Compiling daily fiscal reports and daily attendance.
- Interacting with customers and resolving issues that arise along the way.
Education
Software Tester Course - IT Network Security
FastTrack IT
Cluj-Napoca, Romania 04.2001 -
Skills
Customer service excellence
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
[Area of certification] Training - [Timeframe]
Interests
Timeline
Customer Support Representative
CGS Romania
01.2025 - 06.2025
Software Tester
IT Factory
08.2023 - 04.2024
Accredited in Manual Testing and Automated Testing
IT Factory
08.2023 - 04.2024
Software Tester
Fasttrack IT
07.2023 - 02.2024
Accredited in Software Testing (Quality Assurance)
Fasttrack IT
07.2023 - 02.2024
Receptionist
KARPATEN HOTELS
11.2022 - 09.2023
Valet/Receptionist
Hotel Beyfin
06.2022 - 11.2022
Software Tester Course - IT Network Security
FastTrack IT
04.2001 -
Similar Profiles
Remus RauRemus Rau
Telesales Team Leader at CGS RomaniaTelesales Team Leader at CGS Romania
Raul Marian Grigore MaritaRaul Marian Grigore Marita
Customer Support Agent at CGS RomaniaCustomer Support Agent at CGS Romania
Alecsandru MihalceaAlecsandru Mihalcea
Order Support Escalations Specialist at CGS RomaniaOrder Support Escalations Specialist at CGS Romania
Drew PrawlDrew Prawl
Customer Support Representative at IntouchCXCustomer Support Representative at IntouchCX
Tinuja RamalinganTinuja Ramalingan
Customer Support representative at Intelligent Life INCCustomer Support representative at Intelligent Life INC