Rares Huluba
Service Specialist
Cluj-Napoca
Summary
Communicative person with a desire to learn as much as possible and looking to increase my experience in Computer Science or Automation departments and to improve my teamwork skills.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Service Specialist
Emerson
01.2024 - Current
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Reliability Solutions Proposal Engineer
Emerson
01.2023 - 12.2023
- Enhanced proposal quality by streamlining processes and implementing best practices.
- Prepared technical documentation by collaborating closely with engineering teams for accurate representation of product capabilities.
Plantweb Junior Proposal Engineer
Emerson
10.2021 - 12.2022
Customer Support Representative
SYKES Romania
7 2018 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Education
Baccalaureate - Computer Science And Programming
National Computer Science College
Piatra Neamţ, Romania 09.2013 - 05.2017
Bachelor's Degree - Automation And Applied Informatics
Technical University of Cluj-Napoca
Cluj-Napoca, Romania 10.2017 - 07.2021
Master's Degree - Applied Informatics And Complex Systems Engineerin
Technical University of Cluj-Napoca
Cluj-Napoca 10.2021 - Current
Skills
Arduino
SQL (MySQL), MongoDB
C/C
HTML, CSS
Customer Service
Client Retention Strategies
Customer Relationship Management (CRM)
Volunteer Experience
- Babysitter, 09/2014, 06/2016, I took care of a 1-year old girl, five days a week, after school.
- Check-in Volunteer, Untold, Chek-In Department, 07/2019, 08/2019
Languages
Romanian
Native language
English
Advanced
C1
German
Intermediate
B1
Hobbies
Basketball, Cooking, Cycling, Hiking, Gaming
Timeline
Service Specialist
Emerson
01.2024 - Current
Reliability Solutions Proposal Engineer
Emerson
01.2023 - 12.2023
Plantweb Junior Proposal Engineer
Emerson
10.2021 - 12.2022
Master's Degree - Applied Informatics And Complex Systems Engineerin
Technical University of Cluj-Napoca
10.2021 - Current
Bachelor's Degree - Automation And Applied Informatics
Technical University of Cluj-Napoca
10.2017 - 07.2021
Baccalaureate - Computer Science And Programming
National Computer Science College
09.2013 - 05.2017
Customer Support Representative
SYKES Romania
7 2018 - 10.2021