Summary
Overview
Work History
Education
Skills
Karting
Timeline
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Rares Andrei Maxim

Rares Andrei Maxim

Galati,TM

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Support Specialist

ACTIVE DESIGN PIXELS S.R.L.
02.2025 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided customer assistance via email, ensuring timely and accurate responses to inquiries and account-related issues.
  • Conducted KYC (Know Your Customer) verifications by reviewing identity documents and ensuring compliance with internal policies and AML regulations.
  • Collaborated with internal teams to improve workflows and enhance the overall customer experience.

Delivery Courier

Glovo
09.2024 - 01.2025
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Followed company policies and procedures during shift.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.

Retail Assistant

IRINA LOVEIT RAW S.R.L.
03.2024 - 06.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Received, checked, and organized stock deliveries from suppliers.

Fast Food Worker

Food Corner
05.2021 - 08.2021
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.

Education

Bachelor’s Degree in Engineering - Engineering

Faculty of Engineering, “Dunărea De Jos”
Galati, Romania
04.2001 -

High School Diploma -

Emil Racoviță Theoretical High School
Galati, Romania
04.2001 -

Skills

Active listening

Customer service excellence

Time management

Customer relationship management (CRM)

Graphic design

Content production

Adaptive learning

Adobe creative cloud

Web design

HTML

Web design templates

Video editing

Karting

Karting is an exciting hobby that combines adrenaline with skill development. It’s all about quick decision-making, concentration, and perfecting your coordination while racing around the track. Whether you’re just out for fun or aiming to compete, it’s a great way to challenge yourself and experience the thrill of speed. Plus, it teaches you how to stay calm under pressure and manage your time effectively. For anyone who loves a good challenge and the rush of the race, karting is the perfect way to unleash your competitive spirit.

Timeline

Customer Support Specialist

ACTIVE DESIGN PIXELS S.R.L.
02.2025 - Current

Delivery Courier

Glovo
09.2024 - 01.2025

Retail Assistant

IRINA LOVEIT RAW S.R.L.
03.2024 - 06.2024

Fast Food Worker

Food Corner
05.2021 - 08.2021

Bachelor’s Degree in Engineering - Engineering

Faculty of Engineering, “Dunărea De Jos”
04.2001 -

High School Diploma -

Emil Racoviță Theoretical High School
04.2001 -

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Rares Andrei Maxim