Raul Marian Grigore Marita
Cluj-Napoca
Summary
Customer service professional transitioning into IT Support. Skilled in problem-solving, teamwork, and technical precision. Eager to learn and apply IT fundamentals, networking, and database management.
Overview
9
9
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Customer Support Agent
CGS Romania
Bucharest, Bucuresti
2024.02 - Current
- Used company databases and CRM systems to track customer cases and update service records.
- Managed approx. 40 calls and emails per day from customers.
- Provided guidance on warranty replacements and firmware updates.
- Provided proactive outreach for Dell customers across North America, South America, and Spain.
Music producer/Songwriter
Gala Records
2021.03 - 2023.08
- Configured and maintained recording equipment, ensuring optimal performance.
- Post-production, vocal editing, mixing, and preparing the final mix for mastering
- Creating the musical composition from scratch, both musically and lyrically
- Studio management
Customer service agent
D&S Global Solutions
2020.06 - 2020.12
- Provided technical and account support via chat and phone for international customers.
- Used CRM and database systems to log and resolve customer issues
- Data entry and verification
Volunteer
Asociatia DEIS
Baia Mare, Maramureş
2016.01 - 2020.12
- Coordinated volunteers, improving teamwork and problem-solving skills.
- Managed and maintained digital content for social media and online platforms.
- Organized workshops and events, ensuring proper logistics and technical setup.
- Assisted in content creation and online communication, using digital tools.
Customer service agent
Speciality Drinks LTD
2019.07 - 2019.12
- Provided technical and account support for e-commerce transactions.
- Assisted customers with order management, refunds, and system issues.
- Maintained customer records in the database, ensuring data integrity.
Education
High School Diploma -
Colegiul National Mihai Eminescu
Baia Mare, Romania 2014.05 - 2018.06
Bachelor's Degree in Cultural Studies - Cultural Studies And Ethnology
Universitatea Tehnica Din Cluj-Napoca, Baia Mare
Baia Mare, Romania 2001.04 -
Skills
- Advanced knowledge of operating systems (Windows, Linux, macOS)
- Problem-solving skills
- Cloud computing knowledges
- Basic knowledge of SQL
- Adaptability
Certification
Youth Worker Graduation Certificate, COR 341205, Schultz Development SRL
Timeline
Customer Support Agent
CGS Romania
2024.02 - Current
Music producer/Songwriter
Gala Records
2021.03 - 2023.08
Customer service agent
D&S Global Solutions
2020.06 - 2020.12
Customer service agent
Speciality Drinks LTD
2019.07 - 2019.12
Volunteer
Asociatia DEIS
2016.01 - 2020.12
High School Diploma -
Colegiul National Mihai Eminescu
2014.05 - 2018.06
Bachelor's Degree in Cultural Studies - Cultural Studies And Ethnology
Universitatea Tehnica Din Cluj-Napoca, Baia Mare
2001.04 -