Razvan Mihail Vlad
Lead Business Analyst
Bucharest
Summary
In my professional journey I have constantly looked to improve myself and deliver increasing value to the companies I have worked for by taking on increasing responsibilities and contributing in key initiatives. I have constantly worked as part of multicultural and dynamic teams, demonstrating leadership, team spirit and dedication to organizational goals. I have taken on challenging roles, actively contributing by helping companies implement solutions for the future (ING, Orange, Unicredit), building teams (ING, Unicredit and HP) or strengthen their foundation (HP, ING). I utilize strong communication and presentation skills to collaborate and build consensus. I am a fast learner and I am able to utilize my previous experience and my education background to quickly make sense of the business context and tackle new challenges.
Overview
17
17
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Business Analyst Lead
Phoenix Group
06.2023 - Current
- People manager for the BA/ITPM team of the Phoenix RO team, responsible for the 3 legal entities in Romania: Help Net, Farmexim and El Pharma
- Covering the end-to-end chain of Pharma distribution
- Representing IT in top management meetings in all aspects related to software development
- Organizing the monthly Change Advisory Board
- Providing regular updates to management board members and top management on software development matters
- Creating and updating the roadmap for software development projects
- Working with IT Director and top management to set team objectives, measure team performance and ensure team motivation
- Representing IT in the vendor and solution selection for new software systems
- Hands-on involved in creating the business requirements, functional requirements and following project management for software developments
- Working with department directors to understand their needs and plan their requirements against company priorities
- Designing the functional logic, data model and communication method for a new system managing the promotions and campaigns for retail
- Documented the business requirement and functional specifications for a tool which will manage the prices in the pharmacy chain
- Worked with the dev team to update the teams way of working
Chapter Lead
ING Hubs (ING Tech)
08.2019 - 06.2023
- People manager for a team consisting of up to 26 IT Business Analysts focused on data management activities
- Grew the team from 7 analysts in 2019 to 54 in Summer of 2022
- Worked with senior leadership to ensure department (tribe) vision is known by the team, ensured that the team is engaged and motivated
- Elected employee representative
- Mentored and coached the people in my team
- Supported senior leadership in setting the department vision and strategy
- Conducted over 200 interviews for the roles of IT Business Analyst, Product Owner and Chapter Lead for seniorities ranging from entry level to expert while being responsible to ensure the correct seniority mix and a fair allocation in the payment grid
- Worked with HR to set, monitor and improve the recruitment process
- Worked with my colleagues to set up the onboarding process and materials for new joiners
- Set targets and conducted the performance review process while being responsible for proposing potential bonuses and salary increases
- Worked with the people in the team to set their training plan and future growth paths – 5 colleagues have been promoted between 2019 and Summer 2021
- Worked in a multicultural team of over 20 nationalities, with colleagues based in The Netherlands and Belgium
- Supported senior leadership with insights into the team dynamics reports on department performance
- Worked in an Agile environment ensuring that the Agile principle and way of working and known and respected within the team
- Data Management
IT Business Analyst
Orange Romania
09.2017 - 08.2019
- Lead Business Analyst for IT on a project which enabled Orange Money to offer loans through an improved mobile application
- Worked with Business and IT development teams to define the MVP for the software solution
- Worked with Business, technical architect and other IT business analysts to define the solution
- Managed the scope of the MVP
- Worked with development teams to ensure development in mobile application, ERP, frontend sales systems are done in line with the agreed scope
- Worked with the Product owner and UI design to create the mock-up for the mobile application and front-end sales applications
- Worked with development teams to estimate the effort for the features and functionalities requested
- Created stories in Jira with specifications for development
- Worked with testers and business to define test cases for UAT and IT testing
- Defined interfaces for data transfer to DW and ERP for the credit cards products
IT Business Analyst
Unicredit Business Integrate Solutions
08.2015 - 08.2017
- Team leader of the Business Analysis team within Data and Analytics department, the team consists of 7 Business Analysts located in Milano, Bucharest and Iasi
- Worked to build from zero a custom, non-analytical and operational CRM designed to leverage the advantages of Big Data
- Worked in a multicultural environment with colleagues located in Italy, Bulgaria, Hungary, Czech Republic, Slovakia, Russia, Austria
- Designed and documented together with banking subject-matter experts (SMEs) the business and functional requirements of the forecasting engine
- Worked with subject-matter experts from Business to define and document the engine of the analytical side consisting of over 200 key performance indicators
- Worked with business representatives to determine the Business requirement for several key parts of the application such as the user hierarchy, delegation of access, prospect client management, search engine opportunities management and agenda section
- Participated in the recruitment and training process for the new team member who joined the BA team
- Worked closely with development teams from Milano, Bucharest and Iasi to implement various features of the application
- Worked with QA teams to identify the relevant testing points and provide support for the expected application behavior
- Worked with Business to define the scope of change requests and then followed with Business, development and QA to obtain acceptance of the deliverables
- Worked with project managers to schedule the deliverables against the future releases
- Data and Analytics
Project Manager & Business Analyst
Hewlett-Packard
08.2012 - 08.2015
- Lead as Project Manager 3 SAP implementation projects and assumed PM specific tasks on another 2 projects
- Contributed as Business Analyst to 4 SAP projects
- Designed 3 business processes to be used by one of HP’s entities
- Worked with the project initiators and management to determine the scope of the project and to set the correct expectations
- Acted as liaison between teams, such as in country SMEs, process support teams, local legal, local tax etc., to ensure alignment in system functionality expectations
- Worked with interlocks, stakeholders, in country SMEs and technical solutions/support groups to gather and document the business requirements, to cover consensus, ensured that they are complete and ready for IT; gathered sign off for the BRD document
- Worked with IT to clarify the business requirements and to transform them into technical/product requirements
- Determined and documented the use cases based on standard processes, stakeholder expectations and understanding the business requirement raised
- Determined the impact of the requested changes to the existing environment, initiated and sometimes coordinated the change management process
- Worked with the PM to identify issues and risks relevant to the project
- Contributed to the Lessons learned and participated in knowledge sharing sessions
- Coordinated User Acceptance Testing (UAT) gathered and tested data (MD) needs and drove MD set-up worked with the SMEs to determine the test cases and coordinate execution gathered sign-offs and coordinated the change
- Supported the PM to determine the IT requirements
- Served as back-up for the PM in need-to cases
- HP Enterprise Services, Finance Transformation & Optimization
Operations Process Improvement Expert
Hewlett-Packard
02.2011 - 08.2012
- Designed and lead the projects to develop and implement new business process automation solutions, through SAP, delivering 0HC efficiency
- Served as consultant for several projects which delivered savings of 1.5 million USDollars
- Lead the effort to determine which activities, and how many corresponding FTEs, can be migrated offshore from the Bucharest team
- Served as mentor for 2 colleagues
- Covered 3 teams consisting of 300+ members in Bucharest who handled 2 processes designed around a SAP project (services) financial management SAP solution
- Worked with the Global Quality Team and with the local Operations managers to implement new methodologies/tools for deriving efficiencies and effectiveness improvements
- Coordinated process mapping efforts to highlight improvement areas
- Created process maps to highlight from E2E perspective how the business operates
- Organized numerous meetings such as brainstorming sessions to gather process improvement ideas
- Supported project financial and efficiency impact calculation for the improvement projects
- Provided consultant on the methodology/tools use for process improvement projects
- Worked with operations managers and teams to analyze the operational processes and to deliver improvement recommendations
- Enterprise Services Tower
Business Process Analyst
Hewlett-Packard
10.2010 - 03.2011
- Business Process Analyst for the team consisting of 200+ project controllers in Bucharest
- Designed and lead the project to implement an automation solution which generated HC efficiencies saving. The automation was proposed as best practice over HP’s Global Business Services in all regions
- Coordinated the migration of 30+ roles to the Bucharest team
- Covered a team consisting of 200+ project controllers in Bucharest, who handled 7 processes designed around a SAP project (services) financial management SAP solution
- Ensured that the appropriate quality of documentation was attained for the bi-annual BS audit
- Created monthly KPI dashboards to highlight the team’s performance
- Kept the business continuity plan, maintaining critical users list and back-up matrix
- Worked with the Regional Quality team to ensure the appropriate documentation and implementation of the latest administrative processes and global reporting standards
- Financial Account Management
Project Controller
Hewlett-Packard
03.2009 - 08.2010
- Served as mentor for 3 new colleagues who just joined the team and the company
- I was part of an international team handling HP’s global engagement with one of the largest elevator manufacturers; my area of responsibility extended over 16 countries from the EMEA region
- Performed account reconciliation procedures, revenue recognition & cost accounting, the posting data, quality checking management activities
- Prepared financial reports for account management
- Maintaining tracking and reporting project financials through a project financial management SAP solution
- Financial Account Management
Education
Master of Science - Finance And Banking
Doctoral School of Finance And Banking (DOFIN)
Bucharest 04.2001 -
Bachelor of Economics - Economy cybernetics, mathematics-statistics, transformation theory
Bucharest Academy of Economic Studies
Bucharest01.2007
Skills
Business requirements analysis
Certification
Think Forward Leadership – November 2019, London Business School
References
References available on request.
Training
- Operation Management – July 2010, Trilex, Bucharest
- Project Management – July 2010, Trilex, Bucharest
- Business Process Modelling, Analysis and Optimization – October 2009, Trilex, Bucharest
Timeline
Business Analyst Lead
Phoenix Group
06.2023 - Current
Chapter Lead
ING Hubs (ING Tech)
08.2019 - 06.2023
IT Business Analyst
Orange Romania
09.2017 - 08.2019
IT Business Analyst
Unicredit Business Integrate Solutions
08.2015 - 08.2017
Project Manager & Business Analyst
Hewlett-Packard
08.2012 - 08.2015
Operations Process Improvement Expert
Hewlett-Packard
02.2011 - 08.2012
Business Process Analyst
Hewlett-Packard
10.2010 - 03.2011
Project Controller
Hewlett-Packard
03.2009 - 08.2010
Master of Science - Finance And Banking
Doctoral School of Finance And Banking (DOFIN)
04.2001 -
Bachelor of Economics - Economy cybernetics, mathematics-statistics, transformation theory
Bucharest Academy of Economic Studies