Irina Oancia
Associate Product Manager
Bucharest
Summary
Highly energetic and ambitious Product Manager with a diverse track record of customer-facing roles. Having worked for companies with such different portfolios and cultures helped me on a professional level to extend my knowledge of different technologies and on a personal level to be able to adapt to different mentalities and team structures. Always eager to learn something new and to face new challenges, I have found that I bring value to my team not only due to my technical knowledge but also due to my fixer-upper mentality and constant optimism.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Associate Product Manager
Prerender.io
08.2023 - Current
- Organized and coordinated beta testing programs to collect valuable user feedback before publicly releasing features
- Conducted market research to uncover new opportunities and identify target markets
- Monitored industry trends and competitor activities, providing strategic recommendations based on findings
- Enhanced user experience by integrating customer feedback into product improvements
- Facilitated successful feature launches through close coordination with marketing, sales, engineering, and support teams
- Provided ongoing support to internal teams on product functionality, features, and best practices
- Analyzed user behavior data to identify patterns useful in the development of future features or enhancements
- Liaised with clients to gain a better understanding of business needs and the current market landscape
- Created feature documentation to communicate upcoming features and products to internal teams
- Collaborated with sales, marketing, and support teams to launch features on time and within budget
- Analyzed metrics to measure product performance
Customer Success Engineer
Prerender.io
01.2022 - 08.2023
- Troubleshooting customer-reported issues
- Troubleshooting customer configurations
- Contributed to the documentation page by adding relevant articles
- Automated processes such as 'Churn management', 'Escalation', 'Feedback monitoring'
- Managed customer feedback and suggestions
- Actively participated in On-boarding, Off-boarding, and Retention processes
- Provided on-call and ticket-level support for enterprise-level customers
- Created strong professional connections with customers and became their contact point
- Acted as a bridge between customers and developers in order to correctly communicate ongoing developments and customer demands
- Presented the brands' value proposition to new and active customers.
Product Manager
Audiomonkey
07.2021 - 02.2022
- Verify technical specifications for products
- Organize the web pages of products in order to simplify the user experience
- Test products and make accurate descriptions and comparisons
- Discuss with promoters
- Design automation processes with UIPath for day-to-day tasks.
Technical Support Engineer
Axway
05.2020 - 01.2022
- Troubleshooting on enterprise applications
- Troubleshooting on Java code
- Testing and reproducing client environments
- Constant communication with customers
- Creating the connection between the client and the development team if needed
- Held meetings in both English and French depending on the client's preferences
- Meeting SLAs
- Attended trainings on applications developed in-house.
Technical Support Engineer
Advahoo
01.2017 - 05.2020
- Troubleshooting on Java applications/ BPMN processes/ database issues
- Creation and modeling of BPMN processes
- Creating, modifying and migrating applications in Java 6, 7, 8 - Alterating databases (SQL / PLSQL).
Internship BI
Orange
6 2017 - 9 2017
- Use of technologies and frameworks such as Spring, Maven and AngularJS in order to optimize a parameterization application
- Active participation during status update meetings
- Proposed and implemented new ideas for optimizing different parameterization applications managed inside the department.
Education
Highschool - Mathematics and Informatics
Colegiul National AL. I. Cuza
09.2011 - 05.2015
Bachelor - Applied Electronics in French
Polytechnic University of Bucharest
10.2015 - 05.2019
Masters - Multimedia technologies for the production of content in the fields of audiovisual and communications
Polytechnic University of Bucharest
10.2019 - 05.2022
Skills
- SQL
- Java
- Customer Service
- Linux/Unix
- HTML5/CSS
- Javascript
- REST API
- Matlab & Simulink
- SEO
Product Documentation
Competitive Analysis
Product Lifecycle Management
User Acceptance Testing
Data-driven decision-making
Pricing strategy
Product Metrics Tracking
A and B Testing
Product Backlog Management
Customer Feedback Analysis
Feature Prioritization
Wireframing and Prototyping
Technical Requirement Writing
User Story Creation
Cross-departmental Alignment
Training and Onboarding
Relationship Building
Data Analysis
Task Prioritization
Project Management
Customer Relationship Management (CRM)
Details
02/04/96, Focsani, Romanian, B
Extracurricular Activities
10/01/16, 10/01/17, Bucharest, ASAFF (Polytechnic University of Bucharest), Head of fundraising department, Discussed with corporate and university representatives, Helped with raising funds for different events, Delegated tasks to team members according to their skills, Provided training for team members, Resolved in-house conflicts, Promoted the team's desires to the board members, Helped preserve a good relationship with the faculty members
Timeline
Associate Product Manager
Prerender.io
08.2023 - Current
Customer Success Engineer
Prerender.io
01.2022 - 08.2023
Product Manager
Audiomonkey
07.2021 - 02.2022
Technical Support Engineer
Axway
05.2020 - 01.2022
Masters - Multimedia technologies for the production of content in the fields of audiovisual and communications
Polytechnic University of Bucharest
10.2019 - 05.2022
Technical Support Engineer
Advahoo
01.2017 - 05.2020
Bachelor - Applied Electronics in French
Polytechnic University of Bucharest
10.2015 - 05.2019
Highschool - Mathematics and Informatics
Colegiul National AL. I. Cuza
09.2011 - 05.2015
Internship BI
Orange
6 2017 - 9 2017
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