Robert Aescht

As a customer support agent I've developed a unique blend of skills under intense circumstances allowing me deliver top notch service.

My confidence stems from deep knowledge of customer-centric communication which helps me remain pretty composed in ridiculously tough situations.

By actively paraphrasing and tailoring my responses to align with the customer’s perspective, I ensure clarity and foster trust, making every interaction as seamless as possible.

In addition to my interpersonal expertise, I bring strong technical skills to the table. Whether troubleshooting via phone, email, or RPD systems, I excel at diagnosing and resolving issues efficiently. I understand the critical role of a first point of contact in ensuring cases are resolved effectively by the entire team.

This proactive approach not only streamlines problem-solving but also enhances overall customer satisfaction. My experience has taught me the importance of combining empathy, active listening, and technical proficiency to deliver a customer experience that exceeds expectations.

I passionately serve as a vital link between customer worries and pretty effective fixes somehow their claims,as those worries encourage me for improvement;highly motivated;soft skills;high PC operations skills;fast learner;knowledge of multiple PC software and many more could be added if contacted.

In the first place I use Adobe Photoshop almost every day for different task as you can edit everything in this program and most of all I can scratch my ideas in the first place in order to create something greater in Autocad or even a 3D Modeling program such as 3D Studio Max.

Second of all I believe that the more you know the less you'll have to worry,personalty I prefer to stay home and try to create something even if at the end of the day will make no sense, as from my eyes it make's not sense either to hang out with some friends and talk about nonsense.

To be honest at this point I'm not using my art potential the way I could,but who knows one day the passion that I've once had will return.

Nevertheless I do not know why I'm adding such a sincere kind of words is a CV,I guess I just feel to do so.