Robert Dulgheru
Bucharest,Romania
Summary
Experienced and results-oriented manager with approximately 12 years of experience in the hospitality industry, including over 8 years in the cruise sector. Demonstrated career growth from Bar Server to Sports Bar Manager, showcasing strong leadership, decision-making, and problem-solving abilities. Skilled in team supervision, strategic planning, and cultivating positive and high-performing work environments.
Overview
6
6
years of professional experience
Work History
Playmakers Manager
Royal Caribbean International
Miami , USA
11.2023 - Current
- Responsible for selecting, training, and developing team members to ensure the highest standards of customer service and guest experience.
- Maintained effective communication with other departments to keep guests informed about upcoming events and activities.
- Monitored team performance to implement conflict-reduction strategies and enhance overall productivity.
- Implemented new promotional strategies to attract additional revenue streams and achieve targets.
- Cultivated strong customer relationships to better understand their needs and ensure repeat business for the company.
Lead Bartender
Royal Caribbean International
06.2021 - 10.2023
- Collaborated with management on promotional events, driving business growth.
- Maintained high standards of cleanliness throughout the bar area.
- Improved team morale by fostering a positive work environment.
- Provided exceptional customer service, fostering loyalty amongst clientele base.
- Conducted regular equipment maintenance checks, preventing sudden breakdowns during peak hours.
- Organised regular staff meetings to discuss performance and improvement strategies.
- Ensured smooth bar operations by supervising and training junior staff members.
- Managed inventory to prevent stock shortage.
- Followed food safety and hygiene requirements to protect guests.
Bartender waiter
Royal Caribbean International
05.2019 - 03.2021
- Worked collaboratively within a team to ensure smooth operation during peak hours.
- Built rapport with patrons for improved customer experience.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
- Delivered exceptional customer service, resulting in repeat business.
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
Education
Bartending
Qube Bartending Agency
Bucharest, Bucuresti 01/2016 - 02/2016
Finance
Dimitrie Cantemir University
Bucharest 2014 - 2016
Informatics-Mathematic
Benjamin Franklin Theoretical High School
Bucharest, Bucuresti 2010 - 2014
Skills
- Leadership and Team Management – Ability to lead, motivate, and manage a diverse team to ensure high performance and efficiency
- Customer Service Excellence – Expertise in delivering exceptional customer service and enhancing guest experiences
- Conflict Resolution – Skilled in managing and resolving conflicts to maintain a harmonious work environment
- Financial Management – Knowledge of budgeting, cost control, and achieving revenue targets
- Sales and Marketing Strategies – Ability to develop and implement strategies to increase sales and attract new customers
- Staff Training and Development – Experienced in recruiting, training, and developing employees to enhance their skills and productivity
- Effective Communication – Strong communication skills to coordinate with team members, other departments, and customers
- Time Management – Excellent organizational skills and the ability to prioritize tasks effectively
- Problem Solving – Ability to identify issues and implement effective solutions quickly and efficiently
- Inventory Management – Experience in managing stock levels, ordering supplies, and minimizing waste
- Health and Safety Compliance – Knowledge of industry regulations and ensuring the team adheres to all safety standards
- Multitasking and Adaptability – Capability to handle multiple tasks in a fast-paced environment while remaining flexible and calm under pressure
- Strategic Planning – Proficiency in creating and executing short- and long-term plans for business growth and improvement
- Relationship Building – Building strong relationships with customers and team members to ensure continued success
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
References
References available upon request.
Timeline
Playmakers Manager
Royal Caribbean International
11.2023 - Current
Lead Bartender
Royal Caribbean International
06.2021 - 10.2023
Bartender waiter
Royal Caribbean International
05.2019 - 03.2021
Bartending
Qube Bartending Agency
01/2016 - 02/2016
Finance
Dimitrie Cantemir University
2014 - 2016
Informatics-Mathematic
Benjamin Franklin Theoretical High School
2010 - 2014
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