Robert Eusebiu Lica
Sales Administrative
Bucharest
Summary
Proven Sales Representative at Miruna International S.R.L, adept in customer relationship building and sales development. Excelled in expanding client base and consistently exceeded sales targets through effective account management and interpersonal communication skills. Demonstrated ability to enhance customer satisfaction and drive business growth by leveraging product and service knowledge.
Overview
1
1
year of professional experience
Work History
Sales Representative
Miruna International S.R.L
2024.03 - 2024.08
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Assistant
Prim Consulting Group
2023.10 - 2024.02
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
Higher Studies Trainer - Human Resources Training
CRFPA
Drobeta-Turnu Severin, Romania 2001.04 -
Sports And Phisical Education - Sports Studies
Universitatea Din Craiova
Craiova, Romania 2001.04 -
Higher English Qualification - English
Liceul Mircea Eliade
Bucharest, Romania 2001.04 -
Skills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Customer Relationship Building
Sales consultation
Business Development
Customer Relations
Network development
Product and service knowledge
Interpersonal communication skills
Lead prospecting
Proposal Development
Account Management
Languages
Romanian
Native language
English
Proficient
C2
French
Intermediate
B1
Timeline
Sales Representative
Miruna International S.R.L
2024.03 - 2024.08
Sales Assistant
Prim Consulting Group
2023.10 - 2024.02
Higher Studies Trainer - Human Resources Training
CRFPA
2001.04 -
Sports And Phisical Education - Sports Studies
Universitatea Din Craiova
2001.04 -
Higher English Qualification - English
Liceul Mircea Eliade
2001.04 -
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