ROBERT GABRIEL CILINCA

• Facilitating cross‑channel feedback from customers and employees to management and executive teams
• Working with team leaders, managers, and department heads to learn departmental needs and goals
• Ensuring that all activities are aligned to the local and company standards
• POC between the Henri Coanda Airport Police and Bolt in keeping the compliance and good practice in a high interest area in Romania
• Monitoring and reviewing processes to identify inefficiencies and areas where improvements could be made
• Assessing daily/weekly/monthly city performance & implementing adjustments to operational processes aimed at leveraging best use‑cases and removing bottlenecks
• Worked with vendors to make purchases and reconcile invoices.
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
• Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
• Managing the road closures/custom pick-up areas that happen in Romania.

• Onboarding & training of new drivers, verifying, maintaining and auditing driver and vehicle documentation
• Responding to driver/fleet issues over phone or email and via internal systems
• Working closely with the local operations teams to streamline relevant processes
• Supporting the local operations teams in local initiatives that contribute to supply growth, quality and compliance
• Onboarding new joiners into the company.
• Reviewed KPIs and implemented actionable improvements to reduce costs and decrease shipping delays.
• Sought new partnerships and agreements to aid business progression towards established goals.
• Proactive operations intern instrumental in successfully launching the Bolt app in Suceava County, driving seamless transportation solutions and enhancing user accessibility

• Specialized knowledge in the field of rail, road, naval and air traffic
management systems, telecommunications systems for transport,
computers and networks of computers, microprocessors, etc., outside
the disciplines of general technical culture: power supply, electronic
devices, analog and digital integrated circuits, electrical engineering, etc.