Roland Adrian Costache
Sales Agent
Priponesti,GL
Summary
Dynamic sales and customer service professional with a proven track record at Computer Generated Solutions, CGS, where I increased sales revenue and achieved top performer status. Expert in CRM software and strategy development, I excel in client relations and interpersonal communication, consistently enhancing customer satisfaction and business growth.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales Agent
Computer Generated Solutions, CGS
Galati, Romania
08.2022 - Current
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Customer Service
Kaizen Gaming
09.2021 - 06.2022
- Provided friendly customer service to guests and addressed concerns.
- Developed customer service processes to improve customer satisfaction.
- Provided exceptional customer service to patrons and communicated professionally.
- Upheld high standards for customer service and led by example.
- Generated reports for customer service issues and repair records.
- Collaborated with customer service personnel to optimize outbound efforts.
- Provided quality customer service to earn satisfaction ratings of 90%.
Education
Bachelor - Management
Facultatea De Economie Si Administrarea Afacerilor
Iasi, Romania 10.2019 - 07.2022
High School Diploma -
Liceul Elena Caragiani
Tecuci, Romania 09.2015 - 05.2019
Skills
Paperwork processing
Strategy development
Product demonstrations
Customer assistance
Client relations
Cold calling
Technical support
CRM software usage
Interpersonal communication skills
Customer success management
Timeline
Sales Agent
Computer Generated Solutions, CGS
08.2022 - Current
Customer Service
Kaizen Gaming
09.2021 - 06.2022
Bachelor - Management
Facultatea De Economie Si Administrarea Afacerilor
10.2019 - 07.2022
High School Diploma -
Liceul Elena Caragiani
09.2015 - 05.2019
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