Alexandru Roman
Arad,AR
Summary
Results-driven professional with extensive expertise in Microsoft Accounts, SharePoint, and OneDrive, specializing in the management and creation of SharePoint pages using PowerShell. Proficient in overseeing Microsoft accounts and licenses, including personal accounts, distribution lists, and shared mailboxes, ensuring seamless operations. Skilled in administering Microsoft services on the Exchange Server platform, encompassing personal and shared accounts, room and resource management, as well as Teams telephony and group functionalities. Committed to leveraging technical acumen to enhance organizational efficiency and user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
2nd Level IT Support / Microsoft Accounts and Cloud Services Expert - German
Connections Consult România
03.2021 - 07.2025
- Expert in Microsoft Accounts, SharePoint and OneDrive, including managing and generating SharePoint pages via PowerShell. Managing and generating Microsoft accounts and licenses via PowerShell (personal, distribution lists and shared mailboxes). Administering Microsoft services via the Microsoft Exchange Server platform: personal accounts, shared accounts, rooms and resources, Teams telephony, Teams groups.
- Acquired skills and competencies: SharePoint, Active directory, office 365, Microsoft Exchange, Microsoft Active Directory, Remote Desktop, SCCM, PowerShell, remote support, microsoft cloud, OneDrive, Cloud products
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
IT Support - German
WIPRO
02.2021 - 03.2021
- Configuration and resolution of internal software conflicts and errors of the subcontracting company. Direct telephone reporting with other employees of the subcontracting company.
- Acquired skills and competencies: VPN, Active directory, Microsoft Exchange, Microsoft Active Directory, Citrix, technical support
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technical Support Engineer - German
TP-Link ESC Romania
02.2020 - 02.2021
- Technical support for network devices for personal use, small and medium-sized businesses. The main devices I worked on through configuration and installation were: DSL modem-routers, WLAN-routers, DECO and mobile routers.
- Acquired skills and competencies: VPN, Switch, remote support, Access Point, troubleshooting routere, modem router, powerline adapter
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Performed root cause analysis of reported issues to enact corrections.
Cultural Heritage and Visual Arts First Degree Expert
Romanian Cultural Institute
05.2018 - 12.2019
- Cultural Heritage and Visual Arts First Degree Expert
- Acquired skills and competencies: Microsoft Project, Project management, Project Planning, Team Management, tact and diplomacy, budgeting and forecasting, legislative programs, advanced english, budget management, communication and negotiation skills, budgeting and planning.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
International Relations Officer
Vasile Goldis Western University Of Arad
05.2013 - 08.2016
- Served as a liaison officer during state visits, ensuring smooth interactions between host country officials and visiting dignitaries.
- Contributed to policy development for better international cooperation and mutual understanding between countries.
Docent
Imperial Forums Museum - Mercati Di Traiano (Rome, Italy)
03.2011 - 04.2011
- Docent for the Ori antichi della Romania. Prima e dopo Traiano Art & Archaeological Exhibit.
- Maintained accurate records of tour attendance and visitor feedback for museum administrators, aiding in data-driven decision-making processes.
- Implemented effective crowd control strategies during high-traffic periods to maintain a safe and enjoyable environment for all visitors.
- Memorized museum history and layouts to provide comprehensive and top notch guest services.
Audio Guide Manager/Public Relations
Santa Maria Della Scala Museum (Siena, Italy)
03.2010 - 07.2010
- Audio Guide Manager/Public Relations for the Primo Rinascimento Senese Art Exhibition.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Art Historian And Curator
National Art Gallery Of Siena (Italy)
05.2008 - 05.2010
- Acquired skills and competencies: Project management, art
- Planned and conducted special research projects in art restoration and preservation, resulting in development of new exhibits.
- Organized special events to foster deeper connection between community and cultural heritage.
Education
Master's degree - Management and preservation of the cultural heritage
Università Degli Studi Di Siena
01.2008
Bachelor's degree - History and Art History
Universitatea Babeș - Bolyai Cluj
01.2007
MBA - Conservation of cultural goods
Università per Stranieri di Perugia
01.2006
Skills
- SharePoint, PowerShell, OneDrive, Microsoft Exchange, Microsoft Outlook Exchange, Cloud products, Active directory
- Calm under pressure
- Flexible and adaptable
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
Accomplishments
- Trained most team members in both incidents and services to allow them to efficiently and durably work inside the Company.
- Created and co-manged 90% of the SharePoint areas of the Company (1000+ individual websites)
- Created and managed all new user accounts via PowerShell and M365 Admin Platform.
- Documented each individual process in order to smooth out future incidents.
Certification
- Microsoft Accounts and Exchange Server Expert, date acquired May 2022
- Cambridge Advanced English Diploma, date acquired Sep 2002
Foreign languages
English: Advanced
Bilingual or Proficient (C2)
German: Advanced
Advanced (C1)
Italian: Advanced
Bilingual or Proficient (C2)
Romanian: Advanced
Bilingual or Proficient (C2)
French: Intermediate
Elementary (A2)
Timeline
2nd Level IT Support / Microsoft Accounts and Cloud Services Expert - German
Connections Consult România
03.2021 - 07.2025
IT Support - German
WIPRO
02.2021 - 03.2021
Technical Support Engineer - German
TP-Link ESC Romania
02.2020 - 02.2021
Cultural Heritage and Visual Arts First Degree Expert
Romanian Cultural Institute
05.2018 - 12.2019
International Relations Officer
Vasile Goldis Western University Of Arad
05.2013 - 08.2016
Docent
Imperial Forums Museum - Mercati Di Traiano (Rome, Italy)
03.2011 - 04.2011
Audio Guide Manager/Public Relations
Santa Maria Della Scala Museum (Siena, Italy)
03.2010 - 07.2010
Art Historian And Curator
National Art Gallery Of Siena (Italy)
05.2008 - 05.2010
Bachelor's degree - History and Art History
Universitatea Babeș - Bolyai Cluj
MBA - Conservation of cultural goods
Università per Stranieri di Perugia
Master's degree - Management and preservation of the cultural heritage
Università Degli Studi Di Siena
Publications
Roman Alexander - Devil, Death and Alchemy: European Imagination in Late Medieval Painting, Lambert Academic Publishing, 2017, date acquired May 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Astronomy, Expert Video Editor and Independent Professional Music Video Director
Astronomy (including citations in science magazines): www.astropeeps.com
Expert video editing and music video director (on demand and independently): https://www.youtube.com/@RetroRoman
Work Preference
Work Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $100000/yrSoftware
SharePoint
OneDrive
PowerShell
M365 Admin Platform
AD
Azure
Similar Profiles
Vladut BadulescuVladut Badulescu
Senior Full-stack Developer at KRUK RomâniaSenior Full-stack Developer at KRUK România
Alexandra-Elena TodireasaAlexandra-Elena Todireasa
Professional Practice at Centric IT Solutions RomâniaProfessional Practice at Centric IT Solutions România
Decebal BalteșDecebal Balteș
Sales Agent at Kirby RomâniaSales Agent at Kirby România
Abdul Al Majed AlSibaiAbdul Al Majed AlSibai
Architectural Designer at ThayerArchitectural Designer at Thayer
Costea AndreiCostea Andrei
Social Media Expert at FoundeverSocial Media Expert at Foundever