Romanov Alina Mihaela
Constanța,Romania
Summary
Experienced in customer service and clear communication to understand client needs and maintain strong relationships. Quick to learn new processes and tools while driving proactive resolution of customer issues. Collaborative team contributor focused on consistent service quality and smooth interactions.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Agent / Sales Representative
Sc. Conregaliz
Constanța
11.2024 - Current
- Advised customers, identified needs, and recommended suitable products as Sales Representative / Commercial Agent, enhancing customer satisfaction and loyalty. Applied strong communication and product knowledge to deliver clear and persuasive information that supported purchasing decisions and influenced sales. Built and maintained customer relationships, ensuring high satisfaction and loyalty while consistently achieving monthly sales targets. This experience helped me develop excellent interpersonal skills, customer-oriented thinking, and a strong focus on performance and results.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Developed and maintained strong relationships with clients to build trust and loyalty.
- Maintained accurate records of all transactions, client communications, and contracts.
Volunteer
Medical ambulance
Constanta
04.2023 - 06.2025
- I monitored the patients' vital signs and administered pre-hospital treatment.
- Ensured safe transfer of patient to hospital, contributing to continuity of care.
- Followed health and sanitation practices to maintain a safe environment during each shift.
- Communicated with team members using provided equipment to enhance collaboration throughout daily tasks.
Betting Shop Operator / Gaming Supervisor
Superbet
Constanța
04.2017 - 03.2022
- Welcomed and engaged with customers to ensure exceptional service and foster a positive betting experience. Managed cash transactions, processed client payments, and issued and validated betting slips to maintain operational efficiency. Compiled end-of-day financial reports, including cash register records and daily sales summaries, to ensure accurate financial tracking. This role helped me develop strong attention to detail, responsibility in financial handling, and excellent customer service skills in a fast-paced environment.
- Carefully controlled machine settings, including speed and production output.
- Operated heavy machinery with precision and safety, adhering to all health and safety guidelines.
- Operated machinery with precision, adhering to safety protocols to minimise risk of accidents.
Account Manager
QUANTUM TRADE GROUP INVEST
05.2015 - 02.2016
- Contacted existing and potential clients by phone and presented investment opportunities. I continuously monitored financial news and market trends to stay informed about relevant developments. My role also included informing clients about key macroeconomic events and their potential impact, as well as providing ongoing assistance and support to ensure clear understanding and effective decision-making.
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
Education
Quality Control Technician -
Pontica Technical College
Constanța10-2026
General Nursing Assistant -
Training and Education Center for Extrication Emergency Medical Assistance
Constanța06-2025
Resources, Food Industry and Environmental Protection
"Brad Segal" College
Tulcea, Romania01-2012
Skills
- Sales Software Proficiency
- Market Research
- Customer Needs Analysis
- Client Communication
- Office Productivity Software: Competent in Microsoft Word and Excel for document creation, data organisation, and basic analytical tasks
- Data management systems
- Deadline efficiency
- Task organisation skills
- Team collaboration skills
- Performance under pressure
Languages
Romanian – Native
English – Advanced
Russian – Advanced
Timeline
Agent / Sales Representative
Sc. Conregaliz
11.2024 - Current
Volunteer
Medical ambulance
04.2023 - 06.2025
Betting Shop Operator / Gaming Supervisor
Superbet
04.2017 - 03.2022
Account Manager
QUANTUM TRADE GROUP INVEST
05.2015 - 02.2016
Quality Control Technician -
Pontica Technical College
General Nursing Assistant -
Training and Education Center for Extrication Emergency Medical Assistance
Resources, Food Industry and Environmental Protection
"Brad Segal" College