Summary
Overview
Work History
Education
Skills
Websites
Languages
Volunteering
Timeline
Generic
Roxana Chiruta

Roxana Chiruta

Operations Specialist @ HP | Supply Chain Customer Operations
Bucuresti

Summary

I am an Operations Specialist at HP, where I apply my developed subject matter knowledge in Accounting and Computer Science to solve common and complex business issues within established guidelines and recommend appropriate alternatives. I graduated from Romanian-American University from Bucharest with a degree in Accounting and Computer Science in 2018, and I have been working in the supply chain and customer operations domain for over three years. My core competencies include backlog accountability, financial and revenue management, communication and E2E coordination, and escalation ownership.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Operations Specialist

HP
8 2021 - Current
  • Applies developed subject matter knowledge to solve common and complex business issues (backlog accountability, financial & revenue management, communication & E2E coordination, escalation ownership) within established guidelines and recommends appropriate alternatives;
  • Able to work independently up to minimal supervision on recurrent business topics
  • May act as a domain champion and initiate projects addressing business topics of moderate to high complexity; able to understand complex cross-functional business topics and focus on resolution;
  • Applies internal policies to ensure HP policies and audit requirements are met;
  • Ensures the accuracy of the processes and tasks from the Supply Chain Customer Operations department; delivers the requested tasks in due time;
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Tracked and analyzed reports to determine needed improvements.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.

Quality Analyst

Valoris Center
11.2018 - 08.2021
  • Coordinated and ensured the implementation of correct procedures, both technically and commercially, for the Bitdefender product as part of a third-party partnership;
  • Demonstrated a detailed understanding of external procedures and ensured their application in day-to-day operations;
  • Maintained effective communication with the Bitdefender team, conveying suggestions and potential improvements to existing procedures; continuously evaluated team performance, providing detailed feedback and developing individual improvement plans;
  • Actively participated in the optimization and standardization process of procedures, contributing to overall operational efficiency
  • Collaborated closely with the internal team to ensure alignment with Bitdefender standards and the implementation of best practices; periodically assessed existing procedures and provided suggestions for improvement, in line with industry changes or user feedback;
  • Monitored KPIs to proactively address quality issues.
  • Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.

Internship

Vodafone
06.2017 - 09.2017

Education

Computer Science -

ITAcademy By LINKgroup
09.2023 - 05.2024

Bachelor of Science - Accounting And Computer Science

Universitatea Româno-Americană Din București
Bucharest, Romania
04.2015 - 04.2018

High School Diploma -

Colegiul National De Informatica Piatra-Neamt
Piatra Neamţ, Romania
04.2011 - 04.2015

Skills

    Microsoft Office

    HTML

    PhpMyAdmin

    Teamwork and Collaboration

    Problem-solving abilities

    Task Prioritization

    Analytical Skills

    Apache

    PHP

    MySQL

    Time Management

    JavaScript

    DreamWeaver

    AJAX

    XML

    Canva

    CSS

Languages

Romanian
Native language
English
Proficient
C2
Spanish
Elementary
A2
Italian
Elementary
A2

Volunteering

AMiCUS România

 Coordinator PR Department - AMiCUS București branch

  • coordinated PR department activities, ensuring the effective promotion of the association and its events;
  • developed and implemented communication strategies to enhance the association's visibility;
  • created and managed graphic, textual, and photographic content for various platforms, including Instagram and Facebook;
  • generated daily posts and stories on Instagram to maintain an active and engaging presence;
  • maintained constant interaction with the online community to stimulate participation in events and activities;
  • coordinated a team responsible for creating the association's announcements, encompassing both textual and photographic content;
  • supervised and contributed to the design and editing process of graphic and textual materials for various events and campaigns, including relevant photographs;
  • organized and supervised multiple teams within the PR department to achieve established objectives;
  • successfully conceptualized and organized a public speaking workshop, contributing to the development of communication skills among association members;

Timeline

Computer Science -

ITAcademy By LINKgroup
09.2023 - 05.2024

Quality Analyst

Valoris Center
11.2018 - 08.2021

Internship

Vodafone
06.2017 - 09.2017

Bachelor of Science - Accounting And Computer Science

Universitatea Româno-Americană Din București
04.2015 - 04.2018

High School Diploma -

Colegiul National De Informatica Piatra-Neamt
04.2011 - 04.2015

Operations Specialist

HP
8 2021 - Current
Roxana ChirutaOperations Specialist @ HP | Supply Chain Customer Operations