ROXANA COBZARU
Summary
Results-driven Store & E-commerce Manager, with a strong focus on Team Leadership & Sales Performance. Adept at Customer Relationship Management (CRM) and Visual Merchandising & Product Training, ensuring optimal stock & inventory management.
Demonstrates exceptional multitasking capacity and unwavering customer focus. Skilled in planning and organization to maintain smooth business operations.
I dedicated the past year ( March 2024 – February 2025 ) to a cultural immersion experience in the US, allowing me to broaden my perspective and grow personally.
During this rewarding year I focused on cross-cultural engagement and personal development.
Used my time in the States to better understand the nuances of the American workforce, building contacts and gathering insights on what it takes to succeed.
Overview
15
15
years of professional experience
Work History
Store and E-commerce Manager
DF18
Milan
11.2021 - 02.2024
- Successfully led the opening of a new store, establishing operational processes from scratch.
- Built and maintained a client database, assuring customer's loyalty and personalized service.
- Trained staff on e-commerce procedures and best in-store practices.
- Managed store operations, inventory, and e-commerce sales, optimizing both in-store and online revenue.
- Oversaw visual merchandising, aligning product presentation with brand identity.
- Handled customer invoicing, tax-free processes, and financial reporting to ensure seamless transactions.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Coordinated with marketing department, enhanced brand awareness.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Store manager substitute/Back office
Suitsupply Italia - SUISTUDIO
05.2019 - 06.2021
- Led team supervision, motivation, and sales performance strategies.
- Managed weekly and monthly financial reports, providing insights on business performance.
- Developed and executed visual merchandising strategies, enhancing product visibility and customer experience.
- Optimized staff scheduling for efficient store operations and peak performance.
- Handled customer invoicing, tax-free processes and other back-office operations.
Sales assistant/In store product training/Back office
Suitsupply Italia - SUISTUDIO
Milan
06.2018 - 05.2019
- Delivered exceptional customer service, guiding clients through off-the-rack collections and custom-made selections, my highest order being of 54 custom made suits.
- Conducted product training sessions for new collections, ensuring staff expertise in product knowledge and styling
- Drove sales by identifying customer needs and offering tailored product recommendation
- Taking customer payments in cash or via credit cards
- Issuing customer's invoices and tax-free
- Dealing with and resolving customer complaints and concerns
- Building a great rapport with customers
- Maintaining very high merchandising standards
Sales Advisor/Cashier
PLisse S.p.a - BEATRICE
Milan
11.2017 - 05.2018
- Built rapport with new and existing customers to boost client retention.
- Maintained quality assurance standards for all products and services.
- Maintained clean, organised retail environment to enhance shopping experience.
Sales Advisor/Cashier/Brand Ambassador
FURLA
Milan Duomo
11.2012 - 11.2017
- As brand ambassador I was also in charge of product training - launch of the new collections: Cruise, Main and Prefall.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Worked extended hours during holiday season managing high customer footfall.
- Assisted in stock taking for accurate inventory management.
Sales consultant
Altitude
JH Wyoming
06.2011 - 10.2011
Sales Advisor/Assistant Store Manager
Stone Creek Outlet
Iasi, Romania
10.2008 - 05.2011
Education
Bachelor of Business Administration - The Economy of Commerce, Tourism and Services
Alexandru Ioan Cuza University
Iasi 10/2006 - 06/2009
Master of Business Administration - Human Resources Management and Development
'Alexandru Ioan Cuza' University
Iasi 10/2009 - 06/2011
Skills
- Retail & E-commerce Operations
- Team Leadership & Sales Performance
- Customer Relationship Management (CRM)
- Visual Merchandising & Product Training
- Stock & Inventory Management
- Luxury Retail & Personalized Client Service
- Financial Reporting & POS Transactions
- Multitasking capacity
- Customer focus
Languages
English
Fluent
Italian
Fluent
Romanian
Native
Spanish
Elementary
French
Beginner
ADDITIONAL INFORMATION
- Authorized to work in the EU
- Available for relocation within Europe
- Open to retail management, e-commerce, and customer experience leadership roles
Timeline
Store and E-commerce Manager
DF18
11.2021 - 02.2024
Store manager substitute/Back office
Suitsupply Italia - SUISTUDIO
05.2019 - 06.2021
Sales assistant/In store product training/Back office
Suitsupply Italia - SUISTUDIO
06.2018 - 05.2019
Sales Advisor/Cashier
PLisse S.p.a - BEATRICE
11.2017 - 05.2018
Sales Advisor/Cashier/Brand Ambassador
FURLA
11.2012 - 11.2017
Sales consultant
Altitude
06.2011 - 10.2011
Sales Advisor/Assistant Store Manager
Stone Creek Outlet
10.2008 - 05.2011
Bachelor of Business Administration - The Economy of Commerce, Tourism and Services
Alexandru Ioan Cuza University
10/2006 - 06/2009
Master of Business Administration - Human Resources Management and Development
'Alexandru Ioan Cuza' University
10/2009 - 06/2011
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