Roxana Elena Bratianu
Global Business Transformation Lead
Zurich
Summary
Certified PMP, Certified Lean Six Sigma Black Belt, and Design Thinking Expert with 12+years of experience in Business Process Services.
Specialized in driving change and creating customer value, I have engaged with 25+ clients on their transformation journeys.
My expertise spans Anti Money Laundering, KYC, Procurement, F&A, HR, IT, and Claims processes across a wide variety of industries: Hi-Tech, Life Sciences, Banking, Insurance, Media, Transportation, and CPG.
Proficient in assessing and implementing Digital Solutions, including RPA and AI, I bring a wealth of experience in leveraging technology for process optimization.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Global Business Transformation Lead
Accenture
03.2024 - Current
- Lean Six Sigma Black Belt, Global Transformation Lead for Banking, Financial Crime Operations, covering several delivery locations (US, Sweden, Finland, Germany, Portugal, UK)
- The primary responsibility involves collaborating closely with Client Leadership, Account Leadership, Transition and Delivery teams to ensure compliance with contractual agreements regarding productivity, tool deployment, SLA performance, and transformation initiatives
- Deploying the necessary tools and practices to maintain stable operations
- Assessing the deal from a 'Journey to Intelligent' perspective, identifying project pipeline and strategizing for next-level performance
- Conducting Design Thinking and Value Stream Mapping (VSM) workshops for process/program (re)design to identify innovative solutions and automation opportunities
- Utilizing Data Analytics to assess and enhance process performance
- Driving the deal Recovery & Transformation Agenda
- Ensuring robust governance with all involved parties
- Design and implementation of the EMEA Business Transformation Training Strategy for FY25
- Temporary managed a team of 16 AML/KYC Subject Matter Experts covering 5 LOBs in the Quality Control space, as Global Quality Lead
Business Transformation Lead
Accenture
01.2020 - 03.2024
- Lean Six Sigma Black Belt, part of Business Transformation - Operations department, F&A deals
- People Lead for a Team of Business Transformation Leads in F&A area
- Manage a portfolio of deals from different industries from a process transformation perspective
- Operational Maturity assessments, ensuring the necessary tools and practices are implemented to run stable operations
- Assessing the deals from a 'Journey to Intelligent' perspective, identifying the projects pipeline and building the strategy to reach next level
- Driving the Transformation, Automation or Recovery Programs
- Delivery of Lean, Six Sigma and Design Thinking trainings, including content creation
- Green Belt projects mentoring
- Business Outcome Indicators improvement
- Design Thinking workshops for processes/programs (re)design or identification of innovative solutions and automation opportunities
- Co-Founded the Design Thinking Community for Accenture Romania together with L&D department
- Created 'Operate with Rigor Training' to equip new Service Delivery Leads with the necessary knowledge to ensure surprise free operations
- Contributed to upskilling our workforce in Romania by delivering tailored Design Thinking trainings and Workshops, Business Excellence trainings, Green Belt and Lean trainings, VSM trainings for process SMEs
- Designed and deployed the Green Belt Policy
- Mentored and certified 5 Green Belt projects
- Overachieved productivity commitments for the assigned portfolio
- Globally recognized and awarded as Client Experience Business Transformation
Process Improvement Leader
Honeywell
06.2019 - 12.2019
- Lean Six Sigma Black Belt, part of Service Excellence Department in HR Services
- Main responsibilities consisted in partnering with HR teams globally to identify and drive initiatives to maximize operational efficiency and effectiveness
- Process assessments, standardization & process re-engineering to enable RPA implementation
- Leadership and mentorship of Lean Six Sigma projects
- Metrics monitoring, root cause analysis & control planning
- Quality support for HRS strategic projects (workshop facilitation, risk assessments, measurement system set up, business impact calculation)
Lean Six Sigma Black Belt | Transformation Lead
Genpact
06.2018 - 06.2019
- Part of Lean Digital Transformation Team, Transformation Group
- Main responsibilities included driving the Transformation agenda for top pharmaceutical companies, conducting digital assessments, leading large-scale standardization programs, and deploying RPA projects
- Additional duties involved managing Transformation Contracts (1M$ revenue) and maintaining high exposure to Senior Leadership from both Genpact and the client side
- Delivered 4 RPA projects across 14 countries
- Completed an L6/L7 standardization program spanning 21 countries
- Digital Dashboards deployed across 3 F&A towers
- Re-engineering assignment to improve E2E pharma process from medical event identification till disclosure
Lean Six Sigma Black Belt | Project Manager
Genpact
06.2016 - 05.2018
- Part of Lean Digital Transformation team, Process Excellence Group
- Responsible with driving high impact projects leveraging Lean Six Sigma and Design Thinking methodology, mentoring and coaching other project leaders towards Lean, Yellow Belt or Green Belt Certification, organizing and facilitating ideation workshops to enable process efficiency, with the ultimate purpose of delivering recognized client business impact
- Certified Design Thinking Practitioner in 2018
- Certified Black Belt in 2018
- Completed 2 Black Belt Projects in F&A and Procurement areas with a business impact of 1.2 MM$
- Completed 1 Point Of View for a Touchless Cash application process
- Mentored and certified 25 Green Belt Projects in F&A, Procurement & Claims areas
Quality Analyst | Junior Project Manager
Genpact
09.2015 - 05.2016
- Part of Internal Quality team
- Acted as a Partner of operations teams in driving and maintaining live the continuous improvement culture
- Supported BFSI & Hi Tech deals in Bucharest & Cluj
- Coordinating the Lean Promoter Network, coaching and upskilling the teams
- Organizing lean campaigns and driving problem solving forums in order to identify continuous improvement areas
- Supporting operations teams in the Visual Management set up on the floors, FTE sizing revalidation, key performance indicators measurement, as well as operational and process risks identification and controls implementation
- Supporting client visits and workshops organization
Accounts Payable Analyst | Senior Process Associate
Genpact
04.2014 - 08.2015
- Senior accountant for a Fortune 500 Global Insurance company, covering the Spanish market
- Processing accounting documents in SAP in line with existing regulation and within expected timelines
- Creating and updating the process documentation
- Vendor master data management: creation or modification of vendors in SAP as per the requests received from Business Unit or Procurement team
- Implementing process optimization and improvement initiatives
- Lean Promoter for a team of 70 FTEs
- Closely working together with management team and Quality department in order to drive continuous improvement culture, by budgeting and coordinating lean campaigns, mentoring the generated lean ideas, reporting and ensuring regular follow up
- Responsible with the implementation and update of the metric related Visual Management on the floor
- Lean 7 Star Certified
- Successful closure of a Lean Campaign led across Bucharest deals in BFSI - 100 $
- TAPN Certified in 2015
- Green Belt Certified in 2015 (Paid On Time Project with a business impact of 600k $)
Accounts Payable Analyst | Process Associate
Genpact
07.2012 - 03.2014
- Junior accountant for a Fortune 500 Global Insurance company
- Analysis and identification of duplicate entries, payment proposal, submission for approval and payment run for Spain and Portugal
- Manual posting of payment documents, clearing of vendor accounts
- Maintain communication with business unit and suppliers by providing timely replies to the queries received via phone or email
- Process optimization and improvement initiatives
IT Helpdesk Agent | Process Associate
Genpact
08.2011 - 06.2012
- L1 IT Support Agent for a Top Pharma company, Spanish & English
Project Assistant - Quantitative Market Research
Eurodata Management
02.2010 - 02.2011
Education
M.D. - Culture and Language of European Organizations
Bucharest University
Bucharest 04.2010 - 01.2012
Bachelor's degree - Applied Modern Languages, Spanish & English
Bucharest University
01.2007 - 01.2010
Skills
- Design Thinking
- Lean Six Sigma
- Program Management
- RPA and AI
- Strategic Thinking
- Stakeholder Management
- Process Transformation
- Business Analysis
- Training Facilitation
- Workshop Facilitation
Certification
Project Management Professional
Timeline
Global Business Transformation Lead
Accenture
03.2024 - Current
Business Transformation Lead
Accenture
01.2020 - 03.2024
Process Improvement Leader
Honeywell
06.2019 - 12.2019
Lean Six Sigma Black Belt | Transformation Lead
Genpact
06.2018 - 06.2019
Lean Six Sigma Black Belt | Project Manager
Genpact
06.2016 - 05.2018
Quality Analyst | Junior Project Manager
Genpact
09.2015 - 05.2016
Accounts Payable Analyst | Senior Process Associate
Genpact
04.2014 - 08.2015
Accounts Payable Analyst | Process Associate
Genpact
07.2012 - 03.2014
IT Helpdesk Agent | Process Associate
Genpact
08.2011 - 06.2012
M.D. - Culture and Language of European Organizations
Bucharest University
04.2010 - 01.2012
Project Assistant - Quantitative Market Research
Eurodata Management
02.2010 - 02.2011
Bachelor's degree - Applied Modern Languages, Spanish & English
Bucharest University
01.2007 - 01.2010
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