ROXANA FLORINA CERNAT
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Background working with confidential information, strict processes and ambitious targets. Thriving under pressure in high tempo environment to meet tight deadlines.
Overview
14
14
years of professional experience
Work History
Translations Lead
Signant Health
01.2025 - Current
- Acts as resource pool manager inside the team and as coordinator of the efforts of personnel responsible for the day-to-day activities for delivery of translations projects (e.g., Sr. Translations Associate, Translations Associate).
- Actively participate in project scoping (since bid phase where the case) and act as internal resource pool manager. Acts across business functions related to project scope definition, opportunities identification and run improvement initiatives.
- Engage with, coordinate and communicate with translation vendors regarding project status and logistics. Act as Vendor Manager over the performance of the 3rd party Translations Vendors assigned.
- Raise quotes, POs,confirm invoices as per internal processes.
- Execute translation and production requirements for subtitling, document translation, Rater Station and voice-over projects, ensuring on-time delivery and high quality standards.
- Ensured client satisfaction by delivering high-quality translations that met or exceeded expectations while adhering to established guidelines.
- Provided constructive feedback to peers during group review sessions, fostering an environment of continuous improvement.
- Continuously improved knowledge of source and target languages through immersion in relevant literature, media, and conversations with native speakers.
- Utilized CAT tools effectively for improved consistency and faster translation turnaround times.
- Participated in training sessions to further develop translation competencies and stay up-to-date with industry best practices.
- Increased team productivity by streamlining the translation process through effective communication and organization.
- Strengthened language skills through continuous learning and development opportunities, becoming a more valuable asset to the team.
Senior Localisation Specialist
Signant Health
09.2022 - 12.2024
- Preparing the files and materials for the vendor's team and ensure that they understand the scope for translations/migrations
- Responsible for budget approval, requesting the PO's, reviewing the invoices for the projects that have been finalized
- Working with big Parma sponsor teams and assist them with the information that they need in order to win the bid defense
- Managing and organizing the team for the QC and/or LQC processes for the study materials
- Being the main contact between the sponsor and the vendor
- Ensure that we get the best timelines and correct costs and meeting the sponsor's expectations regarding the IRB submissions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Used coordination and planning skills to achieve results according to schedule
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed the process of precise translations of official documents with correct words and phrasing to meet legal standards with our vendors
- Attended training programs to improve professional knowledge and interpretation skills
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Dedicated to offering exceptional assistance to team members and clients
- Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication
- Positive and upbeat with strong relationship-building abilities
- Background working with confidential information, strict processes and ambitious targets
- Thriving under pressure in high tempo environment to meet tight deadlines
- Verifying orders and coordinating fulfillment services to support operational efficiency
- Fostering collaborative team environment to drive positive customer experiences
- Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments
Resource Scheduler, Operations Support
SCC Services Romania
07.2019 - 09.2022
- Scheduling 3rd party requests received through Task Manager
- Periodically checking if work has been completed or have been delays for various reasons
- Schedule management
- Key relationship development
- Record-keeping proficiency
- Logistical planning
- Executed data-driven sales and marketing strategies to boost revenue
- Established competitive pricing strategies to augment sales
- Monitored industry trends, adapting services to suit consumer demand
- Forged working relationships with suppliers and negotiated purchasing conditions
- Devised activity and service plans to meet customer requirements
- Maintained excellent health and safety standards for continued compliance
- Actioned customer feedback to promote continued service improvement
- Recruited high-performing, reliable staff for improved team productivity
- Forecasted long-term business objectives
- Kept appropriate stock levels to meet operational needs
- Briefed and motivated staff to deliver daily operational requirements
- Received and resolved customer complaints escalated by staff
- Tracked expenses and business outgoings to remain within cashflow targets
- Scheduled shifts based on seasonal demands and staff availability
- Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions
- Analyzed sales and data trends to anticipate customer needs
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention
- Photocopied and printed presentations and reports for meetings
- Prepared professional business correspondence on behalf of senior staff and organization
- Drafted documents and reports for management review
- Wrote business correspondence and technical letters
- Kept files organized and up-to-date for accurate record-keeping purposes
- Partnered with management to implement processes and complete special projects
- Prioritized incoming communications to filter out basic requests and minimize disruptions
- Booked flights and hotels for domestic and international meetings
- Sourced and ordered office supplies within allocated budget
- Scheduled meetings, conferences and appointments
- Drafted contracts and purchase orders for team
- Created expense reports with matching receipts
- Executed billing tasks and recorded information in company databases
Project Manager
Full Pay Distribution SRL
02.2017 - 05.2019
- Invoicing the completed work or raising upfront invoices to the customer as per the terms agreed in the contract between SCC and them
- Checking customer payments and approve supplier payments
- Processing supplier PO's
- Task delegation
- Strategic resource allocation
- Client relationship building
- Deadline management
- Microsoft Office
- Order generation
- Email inbox management
- Linguistic Localization
Assistant Manager
Marbach SRL
10.2013 - 02.2017
- Set up new client accounts, ensuring accuracy of information and secure, compliant storage of data
- Handled account payments and provided information regarding outstanding balances
- Managed invoicing and payment processing operations
- Coordinated appointments with prospective buyers to showcase houses and plots
- Wrote contracts between buyers and sellers and ensured adherence
- Negotiated contracts and coordinate with lenders, solicitors and inspectors
- Ensure adherence of leases and contracts
- Gathered, distributed and maintained all marketing plan materials such as graphics, revenue goals and new business benchmarks
- Assisted clients with corporate relocation services
- Managed and rented out rental properties
- Created estate agent and buyer incentives and strategies with other agents, builders and buyers
- Counselled new buyers to enhance sales opportunities
- Professionally represented sellers in complex negotiation with prospective buyers
- Showed residential properties and explained features, value and benefits of available homes
- Generated lists of properties compatible with buyer's needs and financial resources
- Guided homebuyers and sellers through process of short sales
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximize exposure
- Verified completion of legal formalities prior to closing dates
- Collated detailed property information and organized photo shoots
- Answered phone calls and emails from potential and existing customers
- Met with customers to provide information about available products and policies
- Remained impartial in order to advise clients based on their circumstances
- Calculated premiums and established payment methods for sales
- Assessed clients' insurance needs and risk profile to gauge in depth client profile
- Utilized advanced sales skills to overcome objections, persuade customers to purchase policies and close deals
- Strategized with clients to create customized insurance policy packages, informing clients of investment opportunities to protect assets
- Analyzed sales volume, retention and loss ratio trends, identifying areas for improvement
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Extremely knowledgeable in regards to company's products and services to advise customers on choices for their needs
- Negotiated new and renewal production goals with business development manager
Associate Real Estate Broker
Coldwell Banker Real Estate
08.2012 - 09.2013
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Adhered to health and prescription insurance products, delivery systems and claims systems
- Calculated quotes and educated potential customers on insurance options
- Conducted annual reviews of existing policies to update information
- Modelled exceptional customer service skills and appropriate diagnostic sales techniques
- Reported policy changes and company conditions affecting customer satisfaction
- Identified and solicited sales prospects in agency databases
- Called potential customers to set up appointments according to mutual availability
- Finalized sales and collected necessary deposits
- Followed up with customers on unresolved issues
Insurance Broker
Generali Romania Asigurari
07.2011 - 08.2012
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Adhered to health and prescription insurance products, delivery systems and claims systems
- Calculated quotes and educated potential customers on insurance options
- Conducted annual reviews of existing policies to update information
- Modelled exceptional customer service skills and appropriate diagnostic sales techniques
- Reported policy changes and company conditions affecting customer satisfaction
- Identified and solicited sales prospects in agency databases
- Called potential customers to set up appointments according to mutual availability
- Finalized sales and collected necessary deposits
- Followed up with customers on unresolved issues
Education
Bachelor degree - Business Administration And Management
Vasile Alecsandri University of
01.2013
Skills
- Scheduling 3rd party requests
- Schedule management
- Key relationship development
- Record-keeping proficiency
- Logistical planning
- Microsoft Office
- Order generation
- Project management
- Problem-solving
- Time management
- Attention to detail
- Linguistic Localization
Accomplishments
- Awarded 4th place on the National Student Olympics, 05/01/11
- Completed professional development in various fields including Marketing, Economics, Project Management and CAT tools for Localization.
Timeline
Translations Lead
Signant Health
01.2025 - Current
Senior Localisation Specialist
Signant Health
09.2022 - 12.2024
Resource Scheduler, Operations Support
SCC Services Romania
07.2019 - 09.2022
Project Manager
Full Pay Distribution SRL
02.2017 - 05.2019
Assistant Manager
Marbach SRL
10.2013 - 02.2017
Associate Real Estate Broker
Coldwell Banker Real Estate
08.2012 - 09.2013
Insurance Broker
Generali Romania Asigurari
07.2011 - 08.2012
Bachelor degree - Business Administration And Management
Vasile Alecsandri University of
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