ROXANA TOMA
Key Account Manager
Bucharest
Summary
Accomplished Key Account Manager with experience overseeing high-value client portfolios. Skilled in developing and executing tailored account strategies to enhance client satisfaction and loyalty. Recognized for strong relationship management, strategic planning, and effective collaboration across teams. Adept at driving results in fast-paced and dynamic business environments.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Key Account Manager
Autonom Drive
05.2024 - 09.2025
- Managed and expanded relationships with strategic clients in the mobility sector, ensuring long-term partnerships and business growth.
- Created and negotiated customized proposals and contracts tailored to client needs, increasing closing rates and customer satisfaction.
- Collaborated with cross-functional teams (finance, operations, and service delivery) to provide integrated and client-focused solutions.
- Designed and implemented client retention and loyalty strategies, improving customer lifetime value and reducing churn.
- Identified and resolved client issues and complaints promptly, maintaining a high level of service quality and trust.
Customer Service Agent
METRO CASH & CARRY România
10.2023 - 05.2024
- Provided customer support by assisting clients in understanding and managing digital solutions.
- Promoted and operated digital tools to streamline processes and improve efficiency.
- Prepared and delivered weekly performance and activity reports.
- Supported the sales team with administrative and client-related tasks.
- Performed day-to-day administrative activities to ensure smooth business operations.
- Managed the promotion of digital solutions on social media platforms, increasing visibility and customer engagement.
Customer Success Assistant - Internship
METRO CASH & CARRY România
08.2022 - 10.2023
- Assisted clients in managing and effectively using digital solutions, ensuring smooth adoption and customer satisfaction.
- Compiled and delivered weekly reports for the sales team, providing insights to support decision-making and performance tracking.
- Supported administrative operations and contributed to maintaining strong relationships with corporate clients.
Education
Master - Project Management
BUCHAREST UNIVERSITY OF ECONOMIC STUDIES
07-2025
Bachelor - Faculty of Management
BUCHAREST UNIVERSITY OF ECONOMIC STUDIES
07-2023
Skills
- Key account management & client onboarding
- Relationship building & client retention
- Sales strategies, tactics & negotiations
- Upselling & cross-selling techniques
- Business development & cold calling
- Strong interpersonal & communication skills
- Analytical thinking & problem-solving
- Strategic decision-making
- Organizational skills & time management
- Proactivity & results orientation
Timeline
Key Account Manager
Autonom Drive
05.2024 - 09.2025
Customer Service Agent
METRO CASH & CARRY România
10.2023 - 05.2024
Customer Success Assistant - Internship
METRO CASH & CARRY România
08.2022 - 10.2023
Master - Project Management
BUCHAREST UNIVERSITY OF ECONOMIC STUDIES
Bachelor - Faculty of Management
BUCHAREST UNIVERSITY OF ECONOMIC STUDIES
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