Roxana Mihaela Linia
Team Leader
Bucharest
Summary
Driven by a results-focused approach, I excelled as a Team Leader at Anhero Management SRL, enhancing team productivity by implementing efficient processes and mentoring for leadership growth. My background also includes boosting sales revenue through strategic telesales at Smartree and fostering customer satisfaction as a Barista. Skilled in team supervision and problem-solving, I consistently exceed performance goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Team Leader
Anhero Management SRL
04.2022 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Telesales Agent
Smartree
11.2021 - 02.2022
- Optimized call scripts by incorporating persuasive language techniques for more impactful conversations with prospects.
- Mastered product knowledge to confidently address customer inquiries while positioning the company''s offerings as an ideal solution for their needs.
- Expanded client base through targeted prospecting efforts, generating new leads for the company''s products or services.
- Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
Barista
Amrest Coffee Sp. Z O.o
06.2019 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor's Degree in Economics - Management And Rural Development
10.2016 - 06.2024
Skills
Team Supervision
Certification
Sales and Negotiation Strategies
Additional Information
References
Andrei Popescu from Anhero Management
+40733776885
- acpopescu92@gmail.com
Elena Iordache from Anhero Management
+40728632517
- elenaiordache3004@gmail.com
Timeline
Sales and Negotiation Strategies
10-2022
Team Leader - Anhero Management SRL
04.2022 - 04.2024
Telesales Agent - Smartree
11.2021 - 02.2022
Barista - Amrest Coffee Sp. Z O.o
06.2019 - 09.2019
USAMVB - Bachelor's Degree in Economics, Management And Rural Development
10.2016 - 06.2024
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