RUTH FAZECAS

Research & Development:

• Conducted extensive exploratory/ evaluative research to identify client pain points and collaborated with cross-functional teams to develop tailored solutions.

Stakeholder Collaboration:

• Worked closely with internal teams (Product Marketers, Product Owners, UX Designers) and external stakeholders (clients) to gather feedback, incorporate insights, and shape our product.

Customer Success:

• Provided personalized training and support to clients, ensuring successful adoption of the solution and fostering ongoing relationships for feedback and improvement.

Promoted a User-Oriented culture:

• Worked closely with our Product Team to have a centralized and organized feedback and ensure we create a user-oriented company with access to feedback for all teams.

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• Adapting to the American culture as well as interacting with different cultures on a daily basis through phone calls, emails, and live communication
• Managed appointments, schedules, incoming inquiries
• Answering phone calls, greeting visitors, managing administrative tasks.

• Junior Web Developer at Diosoft Mobile
• Skills: PHP.