Summary
Overview
Work History
Education
Skills
Languages
Education
Timeline
Generic

Ruxandra Ene

SPOC NEUR Accounts Receivable Dunning
Bucuresti

Summary

Highly motivated, goal-oriented, and with the ability to coordinate more activities simultaneously, I've been involved in teams that have developed successful projects.

I have strong attention to detail and excellent communication skills both inside the company with colleagues and with partners.

Overview

19
19
years of professional experience
2
2
Languages

Work History

SPOC NEUR Accounts Receivable Dunning

Allianz Trade
04.2024 - Current
  • Maintain constant communication with the local Business Unit (BU) regarding all dunning processes and related areas.
  • Exercise full operational control, ensuring active involvement in process improvements and the generation of innovative ideas.
  • Provide continuous support and motivation to team members, fostering collaboration and alignment with common goals.
  • Manage escalations effectively, ensuring that no issues or queries are overlooked or miscommunicated.
  • Delegate tasks strategically, leveraging each team member’s unique strengths and skill sets.
  • Stay directly engaged in process improvement and standardization efforts to enhance operational efficiency.
  • Act as a central coordinator for dunning-related information, serving as the department’s representative and helping to eliminate knowledge bottlenecks.
  • Contribute to cross-functional projects and oversee team participation to ensure alignment with objectives.
  • Serve as the primary point of contact for team queries and related activities, representing the department in calls, trainings, and ongoing projects.
  • Regularly report progress, insights, and recommendations to the Team Lead (TL) to support continuous improvement in data quality, SLAs, and KPIs.
  • Perform backup duties as needed, ensuring seamless operations in all circumstances.

Dunning Officer

Allianz Trade
01.2023 - 01.2024
  • Follow-up on ageing debts, contacting the clients via email and phone.
  • Ensure the agreed service standards are achieved.
  • Monitor the daily smoothness of administration service in order to meet service turnaround.
  • Help investigate a complaint or any other process issue.
  • Generate the necessary reports for the dunning process, dunning run, statement run, and other related actions.
  • Maintain a permanent contact with the account managers and provide them all the requested items.
  • Solve queries regarding unallocated payments and reconcile accounts and marking for refund.

Billing Dispute Representative

Oracle
08.2022 - 01.2023
  • Ensuring that all chargeback claims are reviewed for validity and genuineness
  • Review reversal upload files for onward credit to customers’ accounts
  • Identify and escalate sensitive urgent regulatory issues related to dispute resolution
  • Provide timely and usable reports to the Unit Head.
  • Working with multiple departments to make sure that the dispute is valid and refund the correct amount to the client

Credit Controller

Mood Media
12.2016 - 01.2023
  • Locating and notifying the US customers by phone or mail. -Contacting the customer for their due payment -Negotiating with the debtors to expedite the recovery process.
    Curriculum vitae
    -Monitoring the payment terms and making sure that they are followed as established with the
    customer.
    -Resolving customer complaints and escalating issues that cannot be solved by the collection
    department.
    -Keeping track of the customer interactions for better future communication.
    -Entering disputes if necessary
    -Mute -unmute the services in case the client was highly past due
    -Reconciliation of the account for the unapplied amount and misplaced payments
    Make sure that all of the customer's issues are resolved in a timely manner
    -Documenting and maintaining accurate and pertinent information on customer accounts.
    -Researching for customer valid contact information in case the ones we have on file are not
    available anymore
    -Processing payments
    -Checking for payments and making sure that they are applied correctly ( payment
    reconciliation )
    -Handling contract cancellation, ownership changes, moving fund issues, and other requests
    per client's desire.
    -In case the customer is refusing to pay or the debt is not collectible at the end of the
    collection strategies, complete all of the forms needed in order to send the contract to a third
    party collection.

Retention Specialist

UPC Romania
08.2013 - 12.2016

  • Build and maintain a good relationship with the customers;
    Address customers' issues by applying specific retention methods and negotiation techniques;
    Maintain permanent interaction with customers who express their intention for re-tendering or termination of the contract;
    Manage both inbound and outbound calls; Take over additional tasks like:
    -Taking calls from English speaking customers;
    - Address technical issues identified by the customer (e.g: equipment malfunction, network issues);
    - Maintain interaction with the technical teams and coordinate them for onsite visits;
    - At customers' request offer detailed information about additional services, equipment and other items.

Sales representative

Competence Call Center
05.2012 - 06.2013
  • Initiated contact with database-listed customers to present and recommend Romtelecom products and services.
  • Sending the new contract via email or mail to be signed
  • Adding the updated contract information to the database

Administrative secretary

Deal For You
08.2010 - 08.2011
  • Processing, typing, editing, and formatting reports and documents.
  • Filing documents, as well as entering data and maintaining databases

Collections Specialist

Eos Ksi Romania
06.2008 - 06.2010
  • Initiating and taking calls from people with outstanding debt included in portfolios towards customers in the B2C, TELCO company and negotiating terms of payment of these debts.
    Coaching new employees of the company during the period of on-the-job training.

Administrative secretary

Help Net Farma SA, Bucharest
02.2006 - 05.2008
  • Enter data into the computer - medical prescription
  • Entering the vendor orders in the system


Education

Department of Psychology and Educational Sciences

Hyperion University

Skills

Ability to work under pressure

Attention to details

Customer service skills

Negotiating skills

Analytical thinking

Conflict resolution

Languages

 (C1) English

Education

other

Timeline

SPOC NEUR Accounts Receivable Dunning

Allianz Trade
04.2024 - Current

Dunning Officer

Allianz Trade
01.2023 - 01.2024

Billing Dispute Representative

Oracle
08.2022 - 01.2023

Credit Controller

Mood Media
12.2016 - 01.2023

Retention Specialist

UPC Romania
08.2013 - 12.2016

Sales representative

Competence Call Center
05.2012 - 06.2013

Administrative secretary

Deal For You
08.2010 - 08.2011

Collections Specialist

Eos Ksi Romania
06.2008 - 06.2010

Administrative secretary

Help Net Farma SA, Bucharest
02.2006 - 05.2008

Department of Psychology and Educational Sciences

Hyperion University

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