Ruxandra-Laura Carp

- Prepare and post GL journal entries in compliance with business rules and instructions from European Marketing & Sales and Supply Chain entities
- Generate recurring and ad-hoc reports within agreed timelines to facilitate management decision-making
- Conduct Balance sheet reconciliations to ensure accuracy and integrity of financial results
- Submit fiscal declarations adhering to Spanish and Italian regulations
- Maintain high compliance standards and meet service level agreements consistently
- Uphold best practices in effectiveness, quality service, and efficiency within a robust internal control framework
- Collaborate with stakeholders and cross-functional teams to resolve financial and technical issues promptly
- Address customer concerns promptly and escalate as needed to ensure satisfaction and resolution

- Led successful transition of fi nance and accounting activities from the United Kingdom to the shared service center in Poland,ensuring seamless operations
- Developed comprehensive desktop procedures for manual and automatic payments, PO/Non-PO invoice processing, recurring entries,query handling, vendor reconciliation, and credit card processes
- Managed daily accounts payable processes and collaborated closely with Accounts Receivable and General Ledger teams during month-end closing
- Analyzed intricate financial reports and records to provide valuable insights for decision-making.
- Oversaw incoming and outgoing payments through FEBAN, ensuring accuracy and timeliness.
- Supported financial and tax audits and actively contributed to continuous improvement initiatives to enhance service quality.

- Developed and updated desktop procedures for manual and automatic payments, ensuring accuracy and efficiency in handling payment failures and returns
- Executed daily and weekly activities for automatic, manual, and urgent payments, guaranteeing timely and accurate processing
- Collaborated with cross-functional teams including Accounts Receivable, General Ledger, and Fixed Assets during month-end closing processes, fostering seamless financial operations
- Conducted maintenance and reconciliation of accounts, identifying and resolving discrepancies promptly
- Analyzed intricate financial reports and records, providing valuable insights to support decision-making processes

- Led successful transition of fi nance and accounting activities from Slovakia to the shared service center in Bucharest, ensuring seamless operations
- Developed and updated standard process manuals and work documentation to streamline procedures and enhance efficiency
- Managed daily/weekly automatic, manual, and urgent payments, ensuring accuracy and compliance with established protocols.
- Processed invoices promptly and accurately, contributing to the smooth fl ow of financial transactions
- Prepared basic reports and conducted account reconciliations to support financial reporting and decision-making
- Addressed vendor requests and queries in a timely and professional manner
- Actively participated in continuous improvement initiatives to optimize service quality and operational effectiveness
- Completed additional tasks as assigned by supervisors and managers to support team goals and objectives

- Developed, monitored, and managed a diverse customer portfolio, fostering long-term relationships with the Bank to ensure customer loyalty and satisfaction
- Identified market opportunities and conducted competitive analysis to attract new customers within targeted segments, resulting in a steady increase in customer base
- Successfully achieved and exceeded sales targets through effective sales and cross-selling of a wide range of banking products and services
- Provided financial counseling and tailored solutions to meet the individual needs of customers, enhancing their financial well-being
- Actively promoted the quality of the bank's products and services, contributing to the overall positive reputation of the institution

- Front office responsibilities/ operations
- Develop, monitor, and manage customer portfolios to build long-term relationships with the Bank
- Identify market opportunities to attract new customers in targeted segments, including monitoring competition
- Conduct operations without cash settlement, excluding CEC/PN/Bills
- Sell/cross-sell a wide range of products to achieve sales targets.
- Provide financial counseling and fi nd solutions for customers
- Maintain constant communication with internal teams to meet customer needs
- Propose solutions to enhance the quality of products and services offered by the bank

- Answered incoming calls via dedicated CEBLine numbers to provide exceptional customer service
- Offered support for branches and Internet Banking, ensuring smooth operations for clients
- Provided detailed information about the Bank's products and services to assist customers in making informed decisions.
- Executed banking operations as per customer contracts, maintaining accuracy and efficiency
- Updated database with customer requests, ensuring up-to-date information for future interactions
- Monitored transactions closely to detect and prevent any fraudulent activities
- Advised on the redemption of deposits before maturity, optimizing customer satisfaction
- Initiated proactive calls to clients for various purposes, such as promotional campaigns and data updates

- Conducted customer outreach via phone to communicate arrears on consumer loans with Cetelem, successfully negotiating and recovering outstanding payments

- Led and managed two pivotal projects sponsored by the company

- Spearheaded the ACE Project, overseeing database updates and project coordination within the collection department

- Directed the Claims Project, responsible for the organization, analysis, and reporting of customer complaints to enhance service quality

- Contacted clients by phone to address outstanding balances and delays on Citi credit accounts
- Negotiated effectively with clients to recover debts owed to Citi credit promptly
- Demonstrated strong communication skills in conveying payment expectations and deadlines
- Utilized persuasive techniques to encourage clients to fulfill their financial obligations
- Collaborated with team members to strategize on the most efficient debt recovery methods
- Maintained accurate records of client interactions and payment agreements
- Consistently met or exceeded debt recovery targets set by the company

- Analyzing and approve/decline loan applications according to the company policy.

- Selling auto insurance, real estate and life insurance.