Hi, I’m
Răzvan-Andrei Gliga
Cluj-Napoca
Summary
An experienced and results-driven professional in the hospitality and event management sectors, with a strong background in team leadership, customer satisfaction, and operational excellence. Over the years, I have successfully led teams at prestigious large-scale events like Untold Cluj, Massif Brasov, and Untold Dubai, where I was responsible for ensuring seamless operations and superior guest experiences. My leadership style focuses on communication, adaptability, and empowering team members to meet and exceed client expectations.
In addition to my event management expertise, I have a proven track record in bar and restaurant management, where I developed a keen ability to balance customer service, team dynamics, and operational efficiency. I thrive in fast-paced environments and am committed to creating memorable experiences for both clients and guests.
Outside of my professional career, I’m passionate about football, both as a player and referee, handball, running, and traveling. These hobbies have not only kept me physically active but have also enhanced my teamwork, discipline, and leadership skills, which I bring to every professional endeavor.
Overview
6
years of professional experience
4
years of post-secondary education
2
Certifications
3
Languages
Work History
SC Unity International Human ResourceCluj-Napoca, Cluj
Project Manager
09.2024 - Current
Job overview
- Lead and manage multiple recruitment and staffing projects, ensuring each is delivered on time, within budget, and with the highest quality standards.
- Directly oversee and coordinate the recruitment processes for clients across various industries, including sourcing candidates, organizing interviews, and managing the hiring pipeline to meet client needs.
- Act as the main point of contact for clients, maintaining strong and professional relationships, understanding their evolving needs, and providing tailored staffing solutions that ensure their satisfaction.
- Supervise a team of recruitment specialists, providing guidance, training, and mentorship to ensure they are equipped to meet both client and candidate expectations.
- Ensure smooth communication and collaboration between the project team and clients, handling any issues or changes in project scope with a focus on maintaining strong partnerships and meeting project deadlines.
- Regularly assess and manage team performance, holding team members accountable while fostering a supportive and motivated environment.
- Plan and coordinate the logistics of recruitment events, such as job fairs or specialized hiring campaigns, maximizing candidate engagement and client satisfaction.
- Continuously monitor project progress, tracking key performance indicators (KPIs) and providing regular updates to clients on milestones, challenges, and next steps.
- Implement strategies for continuous process improvement, identifying opportunities to optimize project workflows and ensure both internal team efficiency and client satisfaction.
- Ensure that all recruitment and staffing activities comply with industry regulations and internal policies, maintaining high standards of professionalism and ethical practices.
Untold/Massif/Street Food Festival/ChristmasMarket
Event Manager / Team Lead
07.2023 - 07.2024
Job overview
- Led and coordinated teams across a variety of high-profile, large-scale events, ensuring seamless operations and outstanding guest experiences.
- Managed a diverse team of staff, including event coordinators, vendors, and support personnel, ensuring effective communication, task delegation, and the achievement of event goals.
- Supervised staff schedules, training, and logistics, optimizing performance and ensuring a smooth event flow.
- Worked directly with event organizers and stakeholders to ensure all operational details were handled, from setup to tear-down, and that all event objectives were met.
- Oversaw guest services and crowd management, ensuring that all attendees had a positive experience while maintaining safety and security standards.
Joben Experience BarCluj-Napoca, Cluj
Manager
04.2023 - 07.2024
Job overview
- Managed a high-performing team in daily bar operations, maintaining a focus on exceptional service and client satisfaction.
- Trained, mentored, and empowered staff to meet the diverse needs of customers, creating an environment where team members felt supported, and customers felt valued.
- Responded promptly to customer feedback and complaints, resolving issues with empathy and professionalism to ensure a positive experience.
- Collaborated with management and event planners to host successful promotions and events, always focusing on elevating the customer experience.
- Consistently ensured smooth operations through strong communication and a commitment to improving service efficiency and guest satisfaction.
EscapeGherla, Cluj
Manager
04.2022 - 04.2023
Job overview
- Managed all aspects of daily operations at Escape Bar, focusing on creating an inviting atmosphere and ensuring that customer service standards were consistently met.
- Led and developed a team of bartenders and service staff, ensuring smooth and efficient service during both peak hours and special events.
- Fostered a team-oriented environment with clear communication, boosting employee morale and ensuring high levels of customer satisfaction.
- Handled customer inquiries and complaints with professionalism, always striving to deliver an exceptional experience that kept patrons returning.
- Worked closely with management to organize and execute bar events and promotions, ensuring that customers had a memorable and enjoyable experience
Hotel Restaurant MerionGherla, Cluj
Bartender / Manager
04.2021 - 04.2022
Job overview
- Supervised daily operations at the bar and restaurant, focusing on providing a welcoming environment for both guests and staff, with customer satisfaction as the top priority.
- Managed a team of bartenders and waitstaff, ensuring that all staff members were equipped to provide quick, attentive, and friendly service to guests.
- Actively listened to customer feedback, addressing complaints or concerns with empathy and dedication to resolving issues promptly, ensuring customers left satisfied.
- Improved operational processes, reducing wait times and increasing service efficiency, directly enhancing the guest experience.
- Maintained consistent communication with the management team, ensuring smooth operations and a unified approach to customer service.
Arkay WindowsWatford, London
Backup Windows Responsible
02.2019 - 09.2020
Job overview
- Managed backup systems, ensuring that all technical procedures were performed to the highest standard, and contributing to the overall reliability of the company’s service delivery.
- Worked closely with other departments to ensure the timely resolution of any technical issues, prioritizing the needs of internal clients and ensuring minimal disruption.
- Demonstrated commitment to client satisfaction by maintaining robust backup protocols, ensuring system continuity and reducing potential downtime.
Education
Liceul Teoretic Ana-IpatescuGherla, Romania
High School Diploma
09.2012 - 06.2016
Skills
Team Leadership – Leading, motivating, and managing teams effectively
Hobbies
· Football Enthusiast: Passionate about both playing and refereeing, constantly refining skills and strategies.
· Fitness & Running: Dedicated to maintaining an active lifestyle, with a love for long-distance running and personal challenges.
· Handball: Enjoying the fast-paced, team-oriented nature of handball.
Global Traveler: Eager to explore new cultures and destinations, embracing the joy of discovery and adventure.
Certification
Football Referee
Timeline
Project Manager
SC Unity International Human Resource
09.2024 - Current
Event Manager / Team Lead
Untold/Massif/Street Food Festival/ChristmasMarket
07.2023 - 07.2024
Manager
Joben Experience Bar
04.2023 - 07.2024
Manager
Escape
04.2022 - 04.2023
Bartender / Manager
Hotel Restaurant Merion
04.2021 - 04.2022
Backup Windows Responsible
Arkay Windows
02.2019 - 09.2020
Football Coach
05-2015
Liceul Teoretic Ana-Ipatescu
High School Diploma
09.2012 - 06.2016
Football Referee
05-2012
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