Răzvan-Liviu Dobrică
Bucharest
Summary
I'm the kind of person who loves solving problems – whether it's
optimizing a complex process or making life easier for a confused client. I have a keen eye for detail and a natural curiosity that helps me adapt quickly in any context. I enjoy collaborating with people from different departments and finding solutions that genuinely work. And yes, I believe there's always room to learn something new, no matter the industry
Overview
13
13
years of professional experience
1
1
Certification
Work History
Knowledge Base Specialist
Playtika
03.2023 - Current
- Content creation: Developed articles, FAQs, guides, and tutorials for the knowledge base addressing customer inquiries and technical issues.
- Organized and categorized content for easy navigation and quick access by users.
- Reviewed and updated content regularly to ensure accuracy and relevance, reflecting changes in products and policies.
- Performed quality checks to ensure content consistency, clarity, and adherence to style and branding guidelines.
- Developed training materials for internal users to effectively utilize the knowledge base.
- Collaborated with product teams and support staff to keep the knowledge base up-to-date and relevant.
Customer Service Representative
Playtika
11.2021 - 03.2023
- Interacted with customers via email and chat, to address their questions, requests, or issues promptly and professionally.
- Provided support to players, for inquiries about the game, features, promotions, game progression and experience, technical issues, proficiently utilizing various tools and platforms including: ServiceNow, Backoffice, Tableau, OnePortal, Monday, Livechat, MS Office
- Handled customer complaints with empathy, resolving issues or escalating as necessary
- Assisted customers with processing returns, issuing refunds or replacements, and resolving billing or payment-related inquiries
- Adhered to company policies and SLAs, ensuring quality and compliance in customer support operations.
Sales Representative
S.C. Laboratorium Life Science S.R.L.
08.2019 - 08.2021
- Facilitated the sale of goods, services, or assets in multiple fields through the auction process.
- Developed and submitted tailored proposals for equipment and laboratory consumables, meeting the specific needs of hospitals, universities, and public institutions.
- Regularly identified opportunities through public auction sites and ensured competitive, accurate bids in line with institutional requirements
- Participated in public auctions for medical and laboratory equipment, preparing comprehensive technical and financial proposals, along with all necessary qualification documents to meet auction requirements and ensure successful bids.
Junior Engineer
Hop Hooligans Brewery
10.2017 - 07.2019
- Monitor and optimize brewing processes to ensure efficiency and quality.
- Analyze fermentation data to maintain product consistency.
- Perform quality control tests on raw materials and finished beer.
- Oversee cleaning and sterilization protocols for equipment.
Cashier and rental attendant (Summer Job)
S.C. Agrement Sea S.R.L.
07.2012 - 01.2019
- Assisted customers in renting karts, segways, and tricycles.
- Provided safety instructions and operational guidance for the equipment.
- Managed equipment inventory, ensured proper maintenance, and handled payments.
Junior Engineer
Megasimitis SRL
12.2015 - 09.2017
- Conducted chemical analyses of ingredients and tested product properties (moisture, pH).
- Ensured compliance with HACCP standards and food safety protocols.
- Optimized dough mixing, baking times, and fermentation conditions for consistent quality.
Education
Master of Science - Food Quality Control and Security
Polytechnic University of Bucharest
2021
Bachelor of Science - Food Chemistry and Biochemical Technology
Polytechnic University of Bucharest
2019
Graduate - Natural Sciences
Ovidius College
2015
Skills
- Production monitoring
- Customer Care
- HACCP Compliance
- Strategic Planning
- Performance Review
- Analytical Chemistry
- Food Safety Compliance
- Quality Control
Certification
- Beyond Customer Service Certificate
- Project Management Certificate
- Presentation Skills Certificate
Languages
English
Proficient
C2
French
Upper Intermediate
B2
Timeline
Knowledge Base Specialist
Playtika
03.2023 - Current
Customer Service Representative
Playtika
11.2021 - 03.2023
Sales Representative
S.C. Laboratorium Life Science S.R.L.
08.2019 - 08.2021
Junior Engineer
Hop Hooligans Brewery
10.2017 - 07.2019
Junior Engineer
Megasimitis SRL
12.2015 - 09.2017
Cashier and rental attendant (Summer Job)
S.C. Agrement Sea S.R.L.
07.2012 - 01.2019
Bachelor of Science - Food Chemistry and Biochemical Technology
Polytechnic University of Bucharest
Graduate - Natural Sciences
Ovidius College
Master of Science - Food Quality Control and Security
Polytechnic University of Bucharest
Similar Profiles
Andrei AlbuAndrei Albu
Unity Developer at PlaytikaUnity Developer at Playtika
Shani BottonShani Botton
Operations Project Manager at PlaytikaOperations Project Manager at Playtika
Pavel AndreyeuPavel Andreyeu
Director of engineering at PlaytikaDirector of engineering at Playtika