Samrawit Kidane
Hospitality Professional
Șimleu Silvaniei
Summary
Professional hospitality worker,with hands-on experience in sales and marketing ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.Eager to grow within dynamic organizations and contribute meaningfully.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Sales & Marketing Intern
The Mosaic Hotel
10
- - Supported promotional campaigns and customer outreach.
- - Assisted in developing marketing content and event materials.
- - Handled guest inquiries with professionalism and care.
- - Contributed to event organization and departmental planning.
- 6 Months
Wait Staff Member
Da Mario Pizzeria
01.2023 - Current
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Created appealing table settings and dining room layouts for special occasions and events.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
Education
BBA - Hotel Management
Admas University
Addis Ababa 04.2017 - 01.2019
High School Diploma -
Saint Raguel Church High School
Addis Ababa 04.2008 - 01.2016
Skills
Technical Skills
Interests
Bookworm Podcast explorer Documentary addict, Nature lover & hiker Art & photography enthusiast, People-person who thrives in diverse, energetic environments
Accomplishments
- - Distinction Graduate from Admas University.
- - Member of Meba Z Raguel Charity Club, organized charity events and sold postcards to support disabled and underprivileged individuals.
- - Lead event organization in high school and university, building leadership and time management skills.
Timeline
Wait Staff Member
Da Mario Pizzeria
01.2023 - Current
BBA - Hotel Management
Admas University
04.2017 - 01.2019
High School Diploma -
Saint Raguel Church High School
04.2008 - 01.2016
Sales & Marketing Intern
The Mosaic Hotel
10
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